Remote Verification Operations Lead

iSolved HCM; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

isolved is seeking a Verification Processing Supervisor to lead the verifications team in a remote, U.S.-based role. You will assign tasks, monitor call queues, and coach staff to ensure verification work is accurate and completed on time.

Key duties include QA reviews, performance coaching, workload management, vendor coordination, and developing training programs. This role requires strong communication, problem solving, and the ability to drive continuous improvement in a fast-paced

Qualifications

• Typically requires a Bachelor's degree and 2–3 years of direct experience.
• May not require prior management experience.
• Strong written and verbal communication skills.

Responsibilities

• Respond to verifier questions and assist with complex verification processing issues.
• Communicate with each team member on a weekly basis regarding individual metrics and provide coaching for improvement.
• Assign workloads to team members and manage call queues to ensure all work is completed daily.
• Perform quality assurance review of every completed verification to catch errors before they reach clients; listen to three recorded calls per verifier per week to ensure quality standards.
• Maintain a team UTV rate of 10% or less, a mistake rate of less than 1% per month, and ensure all verifiers meet their call goals.
• Proactively solve problems and implement appropriate changes to ensure team goals are met.
• Coordinate performance management processes.
• Develop and implement training programs for the verifications team.
• Manage incoming calls, emails, and chats.
• Provide customer service support by resolving escalated customer complaints and issues.

Skills

Team leadership

Communication

Problem solving

Quality control

Education

Bachelor's degree preferred

High school diploma or equivalent

Tools

Guru

AOM

Drumbeat

InContact

Five9

Job description

isolved is seeking a Verification Processing Supervisor to lead the verifications team in a remote, U.S.-based role. You will assign tasks, monitor call queues, and coach staff to ensure verification work is accurate and completed on time.

Key duties include QA reviews, performance coaching, workload management, vendor coordination, and developing training programs. This role requires strong communication, problem solving, and the ability to drive continuous improvement in a fast-paced