Remote Customer Support Specialist – Verification Solutions

Experian Group; United States; On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Great compensation package and bonus

Full medical, dental, vision, and 401K

Fully remote environment

Flexible time off including volunteer,

12 paid holidays

Job summary

Experian is seeking a Customer Service Representative to support employers, verifiers, and employees through our employment and income verification solutions. This role is fully remote, reporting to the Associate Director of CS-EVH, and requires strong organization, clear communication, and problem-solving skills.

You will handle inquiries by phone and email, authenticate and process documentation, and coordinate with internal teams to ensure timely resolutions while maintaining meticulous

Qualifications

• High school diploma, general education degree or equivalent.
• Knowledge of customer service principles and practices.
• Knowledge of relevant computer applications and basic web functions.
• Experience communicating through email.
• Knowledge of administrative procedures.
• Numeric, oral and written language applications.
• Product knowledge.

Responsibilities

• Follow stringent data security policies and processes while handling sensitive user information.
• Work with users by phone and email, responding promptly to inquiries and resolving questions.
• Obtain and evaluate all relevant information needed to address and resolve user inquiries and concerns.
• Authenticate, upload, and process user authorization forms, verification requests, and related documentation.
• Escalate requests and unresolved issues to the appropriate resource.
• Manage user accounts and maintain accurate records of user interactions, transactions, inquiries, comments, concerns, and actions taken.
• Perform administrative tasks associated with daily responsibilities and complete additional projects or responsibilities as assigned by management.
• Communicate and coordinate with internal departments to support issue resolution and service delivery.
• Follow up on customer interactions to ensure inquiries have been fully addressed and resolved.

Skills

Collaborative

Creative and Curious

Determined and Disciplined

Education

High school diploma

Tools

Computer applications

Job description

Experian is seeking a Customer Service Representative to support employers, verifiers, and employees through our employment and income verification solutions. This role is fully remote, reporting to the Associate Director of CS-EVH, and requires strong organization, clear communication, and problem-solving skills.

You will handle inquiries by phone and email, authenticate and process documentation, and coordinate with internal teams to ensure timely resolutions while maintaining meticulous