Remote Vendor Relations Coordinator — Audit & Partnerships

Openlane; Carmel (IN); Remote; USD 25,000 - 28,000; Full time

Benefits offered by this job

401K with company match

Medical, dental, and vision benefits

Paid vacation and sick time

Parental leave

Job summary

OPENLANE is seeking a Vendor Relations Coordinator to provide exceptional service to recovery vendors, manage queue transactions, and perform vendor audits in a high-volume remote setting. You will bridge client teams with recovery partners, ensuring smooth operations and positive vendor interactions.

The role emphasizes solution-oriented thinking, detail-driven audits, and collaborative cross-team communication, with a focus on maintaining high-quality vendor relations and compliant processes.

Qualifications

• High School Diploma or GED required.
• 1 to 3 years of customer service experience, preferably in complaints, resolutions, or customer retention.
• Proficiency with computers and Microsoft products, specifically Excel and Outlook.
• Strong organization, time management, patience, and assertiveness.
• Ability to work overtime as required by management.

Responsibilities

• Monitor and process all account transactions within internal queue systems.
• Serve as a direct liaison between client teams and recovery vendors to resolve operational inquiries.
• Perform audits on recovery vendors to ensure they meet established standards.
• Drive positivity and constructive solutions in vendor interactions.
• Collaborate across teams to support a fast-paced remote environment.

Skills

Solution-Oriented

Detail-Driven

Collaborative

Adaptable

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Outlook

Job description

OPENLANE is seeking a Vendor Relations Coordinator to provide exceptional service to recovery vendors, manage queue transactions, and perform vendor audits in a high-volume remote setting. You will bridge client teams with recovery partners, ensuring smooth operations and positive vendor interactions.

The role emphasizes solution-oriented thinking, detail-driven audits, and collaborative cross-team communication, with a focus on maintaining high-quality vendor relations and compliant processes.