Vendor Relations Coordinator

Openlane; Carmel (IN); Remote; USD 25,000 - 28,000; Full time

Benefits offered by this job

401K with company match

Medical, dental, and vision benefits

Paid vacation and sick time

Parental leave

Job summary

OPENLANE is seeking a Vendor Relations Coordinator to provide exceptional service to recovery vendors, manage queue transactions, and perform vendor audits in a high-volume remote setting. You will bridge client teams with recovery partners, ensuring smooth operations and positive vendor interactions.

The role emphasizes solution-oriented thinking, detail-driven audits, and collaborative cross-team communication, with a focus on maintaining high-quality vendor relations and compliant processes.

Qualifications

• High School Diploma or GED required.
• 1 to 3 years of customer service experience, preferably in complaints, resolutions, or customer retention.
• Proficiency with computers and Microsoft products, specifically Excel and Outlook.
• Strong organization, time management, patience, and assertiveness.
• Ability to work overtime as required by management.

Responsibilities

• Monitor and process all account transactions within internal queue systems.
• Serve as a direct liaison between client teams and recovery vendors to resolve operational inquiries.
• Perform audits on recovery vendors to ensure they meet established standards.
• Drive positivity and constructive solutions in vendor interactions.
• Collaborate across teams to support a fast-paced remote environment.

Skills

Solution-Oriented

Detail-Driven

Collaborative

Adaptable

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Outlook

Job description

## Vendor Relations CoordinatorApply: Remote: US - IN - Carmel (OPENLANE): Remote, United States: Full time: Posted Today: R-255159**Who We Are:** At OPENLANE we make wholesale easy so our customers can be more successful. **We’re a technology company** building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. **We’re a data company** helping customers buy and sell smarter with clear, actionable insights they can understand and use. **And we’re an innovation company** accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. **Our Values:** **Driven Waybuilders.** We pursue challenges that inspire us to build, create, and innovate. **Relentless Curiosity.** We seek to understand and improve our customers’ experience. **Smart Risk-Taking.** We transform risk into progress through data, experience, and intuition. **Fearless Ownership.** We deliver what we promise and learn along the way. **What We Offer:*** Competitive pay* Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)* Immediately vested 401K (US) or RRSP (Canada) with company match* Paid Vacation, Personal, and Sick Time* Paid maternity and paternity leave (US)* Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)* Robust Employee Assistance Program* Employer paid Leap into Service Day to volunteer* Tuition Reimbursement for eligible programs* Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization* Company culture of internal promotions, diverse career paths, and meaningful advancement**We’re Looking For:** A Vendor Relations Coordinator who will provide exceptional service to our recovery vendors, navigate complex situations, and build strong partner relationships. This high-impact role acts as a vital bridge between client teams and recovery partners, manages queue transactions, performs vendor audits, and drives a positive experience in a high-volume, fast-paced environment. **You Are:** * **Solution-Oriented.** You regularly handle unique and complex situations with a positive, constructive approach.* **Detail-Driven.** You conduct thorough vendor audits to ensure alignment with company standards and maintain high quality.* **Collaborative.** You communicate effectively across teams, act as a bridge between client groups and vendors, and foster a supportive environment.* **Adaptable & Resilient.** You maintain patience, assertiveness, and composure in a fast-paced setting while adapting smoothly to new assignments. **You Bring:** * Core Knowledge Internal queue systems and transaction management protocols.* Vendor auditing processes and quality assurance standards. Foundational understanding of automotive titles, remarketing, skip tracing, repossessions, collections, or auto auctions.* Functional Expertise Dispute resolution, complaint handling, and customer retention methodologies.* High-volume written and verbal communication techniques.* Cross-functional liaison skills between internal client teams and external vendors.* Technical Expertise Proficiency with computers and Microsoft Office products, specifically Excel and Outlook.* Familiarity with internal queue systems and transactional software. **You Own:** * **Vendor Operations & Queue Management** + Monitor and process all account transactions within internal queue systems. + Serve as a direct liaison between client teams and recovery vendors to resolve operational inquiries.* **Quality Assurance & Auditing** + Perform audits on recovery vendors to ensure they meet established standards. + Drive positivity and constructive solutions in vendor interactions.* **Team Operations & Adaptability** + Train and assist the Vendor Relations Manager in answering operational questions from coordinators. + Adapt positively to new tasks, assignments, and evolving business needs. **You Drive:** * **Execution**: Consistent queue processing, timely completion of vendor audits, and efficient communication across channels.* **Results**: Strong recovery vendor relationships, high customer service ratings, and compliant operations across client accounts. **Who You Will Work With:**Reporting to the Vendor Relations Manager, this role will collaborate with recovery vendors, client teams, operations staff, and peer coordinators on a daily basis. **Where You Work:**Your work is performed as a Remote employee, depending on business needs and location. **Must Have’s:** * High School Diploma or GED.* 1 to 3 years of customer service experience, preferably in complaints, resolutions, or customer retention.* Proficiency with computers and Microsoft products, specifically Excel and Outlook.* Strong organization, time management, patience, and assertiveness.* Ability to work overtime as required by management.**Sound like a match? Apply Now - We can't wait to hear from you!****Compensation Range of**Hourly: $18.00 - $20.00 USD