Remote Vehicle Claims Adjuster – Auto Service

MAPFRE; United States; Hybrid; USD 48,000 - 55,000; Full time

Benefits offered by this job

Zero-premium medical

PTO

401(k) & profit sharing

Medical, Dental and Vision coverage

Wellness programs

Job summary

Century Automotive Service Corporation, a Mapfre USA company, is growing and seeks skilled Vehicle Repair Claims Adjusters to join our team either remotely or in a hybrid capacity based in Albuquerque, New Mexico.

You will manage 20–30 VSC claims daily, respond promptly to customer and facility needs, and collaborate with internal teams to resolve complex claims while contributing to process improvements. Competitive pay and comprehensive benefits are offered.

Qualifications

• High school diploma required; 3–5 years automotive industry experience preferred.
• Hands‑on automotive experience required (vehicle repair, service writing, or technician background).
• Ability to thrive in a fast‑paced, high‑volume call center environment.
• Strong problem‑solving skills with a focus on removing obstacles and improving workflow efficiency.
• Solid technical skills, including proficiency with Microsoft Office (Word, Excel, etc.).
• Excellent communication and interpersonal skills, with a strong customer‑first mindset.

Responsibilities

• Manage and adjudicate 20–30 vehicle service contract (VSC) claims daily.
• Maintain a high level of responsiveness, including: Answering incoming calls within 60 seconds; Handling 40+ calls per day on average.
• Provide prompt, professional, and solution-oriented support to customers, clients, and repair facilities.
• Resolve escalated or complex claims and customer concerns to successful outcomes.
• Build and maintain strong working relationships with internal teams and external partners.
• Collaborate closely with Claims leadership to quickly address and resolve issues.
• Contribute to special projects and continuous improvement initiatives.

Skills

Customer service

High-volume calls

Problem solving

Education

High school diploma

Tools

Microsoft Office

Job description

Century Automotive Service Corporation, a Mapfre USA company, is growing and seeks skilled Vehicle Repair Claims Adjusters to join our team either remotely or in a hybrid capacity based in Albuquerque, New Mexico.

You will manage 20–30 VSC claims daily, respond promptly to customer and facility needs, and collaborate with internal teams to resolve complex claims while contributing to process improvements. Competitive pay and comprehensive benefits are offered.