Century Claims Adjuster (Albuquerque, NM or Remote)

MAPFRE; United States; Hybrid; USD 48,000 - 55,000; Full time

Benefits offered by this job

Zero-premium medical

PTO

401(k) & profit sharing

Medical, Dental and Vision coverage

Wellness programs

Job summary

Century Automotive Service Corporation, a Mapfre USA company, is growing and seeks skilled Vehicle Repair Claims Adjusters to join our team either remotely or in a hybrid capacity based in Albuquerque, New Mexico.

You will manage 20–30 VSC claims daily, respond promptly to customer and facility needs, and collaborate with internal teams to resolve complex claims while contributing to process improvements. Competitive pay and comprehensive benefits are offered.

Qualifications

• High school diploma required; 3–5 years automotive industry experience preferred.
• Hands‑on automotive experience required (vehicle repair, service writing, or technician background).
• Ability to thrive in a fast‑paced, high‑volume call center environment.
• Strong problem‑solving skills with a focus on removing obstacles and improving workflow efficiency.
• Solid technical skills, including proficiency with Microsoft Office (Word, Excel, etc.).
• Excellent communication and interpersonal skills, with a strong customer‑first mindset.

Responsibilities

• Manage and adjudicate 20–30 vehicle service contract (VSC) claims daily.
• Maintain a high level of responsiveness, including: Answering incoming calls within 60 seconds; Handling 40+ calls per day on average.
• Provide prompt, professional, and solution-oriented support to customers, clients, and repair facilities.
• Resolve escalated or complex claims and customer concerns to successful outcomes.
• Build and maintain strong working relationships with internal teams and external partners.
• Collaborate closely with Claims leadership to quickly address and resolve issues.
• Contribute to special projects and continuous improvement initiatives.

Skills

Customer service

High-volume calls

Problem solving

Education

High school diploma

Tools

Microsoft Office

Job description

Century Automotive Service Corporation, a Mapfre USA company, is growing—and we’re looking for skilled Vehicle Repair Claims Adjusters to join our team either remotely or in a hybrid capacity based in Albuquerque, New Mexico.

Century is a leading provider of extended warranty programs and finance & insurance (F&I) products, partnering with specialized agencies and dealerships across the United States. If you’re passionate about the automotive industry and enjoy a fast-paced, customer-focused environment, this is an exciting opportunity to make an impact.

Schedule

• Monday–Friday: 9:30 AM – 6:00 PM MT
• Rotating Saturdays: 8:00 AM – 1:00 PM MT

Your Health, Your Wellbeing—Fully Supported

• $0 Premium Medical Plan Option

Keep more of what you earn. Employees earning under $75,000 who elect single coverage under our Super Value Plan enjoy $0 monthly premiums—comprehensive healthcare at no cost to you.

Responsibilities

• Manage and adjudicate 20–30 vehicle service contract (VSC) claims daily
• Maintain a high level of responsiveness, including:
  • Answering incoming calls within 60 seconds
  • Handling 40+ calls per day on average
• Provide prompt, professional, and solution-oriented support to customers, clients, and repair facilities
• Resolve escalated or complex claims and customer concerns to successful outcomes
• Build and maintain strong working relationships with internal teams and external partners
• Collaborate closely with Claims leadership to quickly address and resolve issues
• Contribute to special projects and continuous improvement initiatives

Qualifications

• High school diploma required; 3–5 years of automotive industry experience preferred
• Hands‑on automotive experience required (vehicle repair, service writing, or technician background)
• Ability to thrive in a fast‑paced, high‑volume call center environment
• Strong problem‑solving skills with a focus on removing obstacles and improving workflow efficiency
• Solid technical skills, including proficiency with Microsoft Office (Word, Excel, etc.)
• Excellent communication and interpersonal skills, with a strong customer‑first mindset

Why Mapfre?

As a global insurance leader with a strong local presence, we offer more than a job- we provide a purpose‑driven career where your growth, well‑being, and impact truly matter.

Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.

Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.

Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

Pay Transparency

Pay Range $48,000 - $54,500 (non-exempt)

Benefits Highlights

• Paid Time Off (PTO): A flexible PTO program that combines vacation, personal, volunteer and sick time into one convenient bank of paid time off.
• 401(k) & Profit Sharing: Eligible employees may participate in Mapfre's 401(k) plan that includes company matching contributions up to certain amounts under the terms of the plan.
• Medical, Dental and Vision Coverage: Choice of comprehensive medical, dental and vision insurance coverage under group plans offered by the company.
• Other Benefits Include: STD, LTD, Life Insurance, FSA, HSA and various wellness programs

Benefits provided are subject to the terms and conditions of the applicable benefit plan or policy. The Company reserves the right to alter, amend, or terminate benefits in its sole discretion. To learn more about our benefit offerings please visit: https://mapfre.gobenefits.net/

Important Notice

If you require a reasonable accommodation during the application or selection process, please contact the Mapfre Talent Acquisition team at [e-mail]. Mapfre is proud to be an Equal Opportunity Employer.