Remote Vault & CRM Managed Services Consultant

Remote; San Francisco (CA); Remote; USD 70,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision, and basiclif

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Job summary

Veeva Systems is a mission-driven company delivering life sciences cloud services. The CRM Suite Managed Services Consultant provides remote professional services to live clients for ongoing enhancement, operations, and SME support.

This role is non-travel and supports multiple clients in a shared capacity, with authorization for US employment. Develop, deploy, and optimize Vault and CRM solutions, build trusted advisor relationships, and guide clients through product releases and best practices

Qualifications

• 3+ years of experience in software configuration and administration for CRM or Healthcare/Life-Sciences Enterprise Software.
• Excellent verbal and written communications skills, including interpersonal, email, and client-facing presentations.
• Ability to autonomously deliver professional services in a remote capacity supporting multiple clients.

Responsibilities

• Provide consulting on best practices and overall solutions based on requirements.
• Develop, leverage, and maintain expertise in our Vault platform and CRM product.
• Develop a trusted advisor relationship with Veeva stakeholders and the customer.
• Partner with key stakeholders to translate requirements into solutions.
• Build, test, and deploy changes to live environments.
• Partner with internal stakeholders across departments to identify needs, align priorities, and set timelines.
• Provide overall support for post-implementation activities including ad hoc support for administrators and tier 2&3 troubleshooting.
• Educate customers on product and platform releases as well as industry best practices for operational success.

Skills

CRM software configuration

Life Sciences industry

Remote delivery

Client-facing communication

Tools

Vault platform

CRM product

Job description

Veeva Systems is a mission-driven company delivering life sciences cloud services. The CRM Suite Managed Services Consultant provides remote professional services to live clients for ongoing enhancement, operations, and SME support.

This role is non-travel and supports multiple clients in a shared capacity, with authorization for US employment. Develop, deploy, and optimize Vault and CRM solutions, build trusted advisor relationships, and guide clients through product releases and best practices