Remote Vacation Specialist, Winter 26-27

Mammoth Mountain; Mammoth Lakes (CA); Remote; USD 29,000 - 33,000; Full time

Benefits offered by this job

Free skiing for dependents

Free skiing at all Alterra Resorts

Ski/snowboard lessons discounts

Equipment rental discount

Friends and Family vouchers

Retail & Food discount

401k with company match

Background check required

Job summary

Mammoth Mountain is seeking seasonal Work At Home Vacation Specialists who help guests plan unforgettable mountain getaways from home. You will handle inbound calls, emails, and chats, identifying guest needs and offering products with clear policy explanations and payment assistance.

A typical week is four 10-hour days with paid training in Mammoth Lakes, CA. Bilingual candidates may earn additional compensation, and equipment requirements ensure a productive home office.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and active listening skills.
• Experience in customer service or call center is preferred.

Responsibilities

• Assist guests via inbound calls, emails, and web chats to plan mountain vacations.
• Identify guest needs and offer products or services accordingly.
• Explain policies and assist with changes, cancellations, and payments.

Skills

Customer service

Data entry

Call center experience

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Seasonal

At Mammoth Mountain, you will live the dream!

Work and play in the majestic mountains with a free season pass that opens the doors to adventure at all Alterra Resorts. Your whole family can share this excitement with free skiing for dependents and a range of valuable discounts. It is more than a job; it is an opportunity to embrace the beauty of Mammoth Lakes, California.

Benefits And Perks Of Your Adventure Here

• Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
• Free skiing at all Alterra Resorts
• Ski/snowboarding lessons discounts
• Equipment Rental discount
• Friends and Family vouchers
• Retail & Food discount
• 401k with company match
• Offers of employment may be contingent upon successful completion of a background check

Hourly Pay Rate: $21.58

A Little About This Position

• Work At Home Vacation Specialists are the voice of Mammoth Resorts - they excel at helping guests plan unforgettable mountain vacations through inbound phone calls, emails, and web chats.
• Specialists will identify the guests' needs, offer products, communicate policies, and provide assistance with changes, cancellations, taking payments and any other service-based needs.
• A typical week is four, 10-hour days with 3 days off.
• The start dates for this position are August 9th or September 27th. Both include one week of paid in-person training in Mammoth Lakes, CA, followed by paid remote training from home.
• Bilingual applicants are eligible for additional compensation.

Work At Home Candidates Must Meet The Following Requirements

• Must work from your permanent California residence. This is not a "work from anywhere" position (applicants outside California will not be considered).
• Have a designated workspace that is separate, secure, and quiet.
• Have designated internet with a minimum speed of 400mpbs.
• Connect to the internet/modem via Ethernet
• Previous remote experience preferred.

Job Requirements

• High school graduation or equivalency is required. Previous call center experience preferred.
• Proficiency in data entry, Microsoft Office, advanced computer navigation using multiple programs at one time.
• Ideal candidate will be driven by customer service demonstrating active listening and offering meaningful solutions in a fast paced and dynamic guest service environment.
• Proven record of making logical decisions, problem solving, resourcefulness, multitasking and expediency.
• A passion for skiing or snowboarding and familiarity with mountain resort culture is a plus.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Mammoth Mountain is an equal opportunity employer.