Remote Mountain Vacation Specialist with Ski Pass Benefits

Alterra Mountain Company; Mammoth Lakes (CA); Remote; USD 29,000 - 33,000; Full time

Benefits offered by this job

Free season pass for dependents

Free skiing at Alterra Resorts

Ski/snowboard lessons discounts

Equipment Rental discount

Friends and Family vouchers

Retail & Food discount

401k with company match

Job summary

Mammoth Mountain is seeking Work At Home Vacation Specialists to assist guests planning mountain vacations via inbound calls, emails, and web chats. Roles start with in-person training in Mammoth Lakes, CA, followed by paid remote training from home.

A passion for skiing and customer-first service are highly valued. Qualified applicants must live in California, have a dedicated workspace, reliable internet, and prior call center or data-entry experience is a plus.

Qualifications

• High school graduation or equivalency is required.
• Previous call center experience preferred.
• Proficiency in data entry, Microsoft Office, advanced computer navigation using multiple programs at one time.
• Ideal candidate will be driven by customer service demonstrating active listening and offering meaningful solutions in a fast paced and dynamic guest service environment.
• Proven record of making logical decisions, problem solving, resourcefulness, multitasking and expediency.
• A passion for skiing or snowboarding and familiarity with mountain resort culture is a plus.

Responsibilities

• Work At Home Vacation Specialists assist guests via inbound calls, emails, and web chats.
• Identify guests’ needs, offer products, communicate policies, and provide assistance with changes, cancellations, payments, and other service-based needs.

Skills

Customer service

Call center experience

MS Office

Data entry

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Mammoth Mountain is seeking Work At Home Vacation Specialists to assist guests planning mountain vacations via inbound calls, emails, and web chats. Roles start with in-person training in Mammoth Lakes, CA, followed by paid remote training from home.

A passion for skiing and customer-first service are highly valued. Qualified applicants must live in California, have a dedicated workspace, reliable internet, and prior call center or data-entry experience is a plus.