Remote Vacation Specialist, Winter 26-27

Alterra Mountain Company; Mammoth Lakes (CA); Remote; USD 29,000 - 33,000; Full time

Benefits offered by this job

Free season pass for dependents

Free skiing at Alterra Resorts

Ski/snowboard lessons discounts

Equipment Rental discount

Friends and Family vouchers

Retail & Food discount

401k with company match

Job summary

Mammoth Mountain is seeking Work At Home Vacation Specialists to assist guests planning mountain vacations via inbound calls, emails, and web chats. Roles start with in-person training in Mammoth Lakes, CA, followed by paid remote training from home.

A passion for skiing and customer-first service are highly valued. Qualified applicants must live in California, have a dedicated workspace, reliable internet, and prior call center or data-entry experience is a plus.

Qualifications

• High school graduation or equivalency is required.
• Previous call center experience preferred.
• Proficiency in data entry, Microsoft Office, advanced computer navigation using multiple programs at one time.
• Ideal candidate will be driven by customer service demonstrating active listening and offering meaningful solutions in a fast paced and dynamic guest service environment.
• Proven record of making logical decisions, problem solving, resourcefulness, multitasking and expediency.
• A passion for skiing or snowboarding and familiarity with mountain resort culture is a plus.

Responsibilities

• Work At Home Vacation Specialists assist guests via inbound calls, emails, and web chats.
• Identify guests’ needs, offer products, communicate policies, and provide assistance with changes, cancellations, payments, and other service-based needs.

Skills

Customer service

Call center experience

MS Office

Data entry

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Seasonal At Mammoth Mountain, you will live the dream! Work and play in the majestic mountains with a free season pass that opens the doors to adventure at all Alterra Resorts. Your whole family can share this excitement with free skiing for dependents and a range of valuable discounts. It is more than a job; it is an opportunity to embrace the beauty of Mammoth Lakes, California.

Benefits and perks of your adventure here:

• Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
• Free skiing at all Alterra Resorts
• Ski/snowboarding lessons discounts
• Equipment Rental discount
• Friends and Family vouchers
• Retail & Food discount
• 401k with company match
• *Offers of employment may be contingent upon successful completion of a background check Hourly Pay Rate: $21.58

A little about this position: Work At Home Vacation Specialists are the voice of Mammoth Resorts — they excel at helping guests plan unforgettable mountain vacations through inbound phone calls, emails, and web chats. Specialists will identify the guests’ needs, offer products, communicate policies, and provide assistance with changes, cancellations, taking payments and any other service-based needs. A typical week is four, 10-hour days with 3 days off. The start dates for this position are August 9th or September 27th. Both include one week of paid in-person training in Mammoth Lakes, CA, followed by paid remote training from home. Bilingual applicants are eligible for additional compensation.

Work At Home candidates must meet the following requirements:

• Must work from your permanent California residence.
• This is not a “work from anywhere” position (applicants outside California will not be considered).
• Have a designated workspace that is separate, secure, and quiet.
• Have designated internet with a minimum speed of 400mpbs.
• Connect to the internet/modem via Ethernet Previous remote experience preferred.

Job Requirements:

• High school graduation or equivalency is required.
• Previous call center experience preferred.
• Proficiency in data entry, Microsoft Office, advanced computer navigation using multiple programs at one time.
• Ideal candidate will be driven by customer service demonstrating active listening and offering meaningful solutions in a fast paced and dynamic guest service environment.
• Proven record of making logical decisions, problem solving, resourcefulness, multitasking and expediency.
• A passion for skiing or snowboarding and familiarity with mountain resort culture is a plus.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Mammoth Mountain is an equal opportunity employer.

Working in the iconic mountains of California is a dream we want to help you achieve and it all starts here.

There is typically an array of positions available, falling into either the seasonal or full-time/year-round categories. So, whether you are looking to start a career or spend a season with us, we've got an opening that's right for you.

Mammoth offers exciting, equal-opportunity employment options for job seekers looking for a rewarding work experience in the ski resort and hospitality industry.

We take pride in the mountain lifestyle.

Skiing, snowboarding, hiking, biking and much more are at your fingertips at our destinations.

The company owns and operates a variety of resort businesses including recreation, hospitality, real estate development, food and beverage and retail.

Specific businesses owned and operated by Mammoth Mountain include Mammoth Mountain Ski Area, June Mountain, Tamarack Lodge and Resort, Mammoth Snowmobile Adventures, Mammoth Mountain Bike Park, and the Mammoth Mountain Inn.

Mammoth Mountain also operates The Westin Monache, Juniper Springs Resort, the Village Lodge and Sierra Star Golf Course in Mammoth Lakes, California.

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