Remote Vacation Planning & Support Specialist

Medium; Washington (District of Columbia); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Flexible remote work

Training & mentorship

Travel perks & discounts

Career advancement opportunities

Job summary

Medium is seeking a dependable Vacation Support Specialist to assist the travel planning team. This remote, customer-focused role supports research, quotes, itineraries, and coordination with suppliers to ensure smooth vacations from start to finish.

You’ll manage travel documents, reminders, and CRM records, while providing proactive follow-up to clients and advisors.

Flexible work-from-home schedule and mentorship are included, with travel perks after training.

Qualifications

• Excellent organizational and communication skills required.
• Comfortable using email, online platforms, and basic spreadsheet tools.
• Strong attention to detail and time management skills.
• Enthusiastic about the travel industry and eager to learn.

Responsibilities

• Assist with travel research, quotes, and itinerary preparation.
• Coordinate with travel suppliers to confirm reservations and special requests.
• Track payment deadlines and booking updates.
• Help distribute travel documents, confirmations, and trip reminders.
• Provide exceptional follow-up and support to both clients and advisors.
• Maintain accurate records and client details within CRM tools.
• Support administrative and customer service tasks for travel advisors.

Skills

Excellent organizational skills

Strong communication skills

Time management

Enthusiastic about travel industry

Tools

CRM tools

Job description

Medium is seeking a dependable Vacation Support Specialist to assist the travel planning team. This remote, customer-focused role supports research, quotes, itineraries, and coordination with suppliers to ensure smooth vacations from start to finish.

You’ll manage travel documents, reminders, and CRM records, while providing proactive follow-up to clients and advisors.

Flexible work-from-home schedule and mentorship are included, with travel perks after training.