Remote Vacation Planning Specialist

Medium; Seattle (WA); Remote; USD 50,000 - 70,000; Full time

Job summary

Medium is seeking a Remote Client Services professional to support vacation planning activities and assist clients with organizing their travel details. This role focuses on delivering strong customer service, gathering accurate trip information, and coordinating essential components of the planning process.

The ideal candidate is organized, responsive, and comfortable working in a virtual environment. This remote position offers a flexible schedule with training and ongoing support provided,

Qualifications

• Strong organizational skills and attention to detail.
• Clear written and verbal communication abilities.
• Ability to work remotely and manage time effectively.
• Comfortable using online platforms and digital tools.
• Previous customer service or administrative experience preferred.
• Dependable, professional, and proactive in following up with clients.

Responsibilities

• Provide client support throughout the vacation planning process.
• Assist with researching destinations, accommodations, and activity options.
• Collect and organize required trip details and preferences.
• Prepare and update itinerary information and related documentation.
• Communicate clearly with clients to ensure all questions are answered.
• Maintain accurate client profiles and update internal systems as needed.
• Coordinate follow-ups and scheduling to ensure timely completion of planning tasks.
• Support the booking process by confirming details and providing administrative assistance.
• Perform general customer service and coordination duties as assigned.

Skills

Organizational skills

Clear communication

Remote work

Digital tools

Customer service

Proactive follow-up

Tools

CRM software

Travel planning tools

Job description

Medium is seeking a Remote Client Services professional to support vacation planning activities and assist clients with organizing their travel details. This role focuses on delivering strong customer service, gathering accurate trip information, and coordinating essential components of the planning process.

The ideal candidate is organized, responsive, and comfortable working in a virtual environment. This remote position offers a flexible schedule with training and ongoing support provided,