Remote Travel Support Specialist

Medium; Kentucky; Remote; USD 50,000 - 65,000; Full time

Job summary

Medium is seeking motivated individuals for a fully remote Travel Customer Support role. You will assist clients with vacation research, reservations coordination, and general travel inquiries.

No prior travel experience is required, as comprehensive training is provided to ensure confidence and support in your role. Responsibilities include responding to inquiries, supporting flight/hotel/cruise bookings, maintaining accurate records, and delivering high-quality service.

Qualifications

• Excellent written and verbal communication skills.
• Comfortable navigating online booking platforms.
• Strong attention to detail and organization.
• Ability to work independently in a fully remote environment.
• Prior customer service experience is helpful but not required.

Responsibilities

• Respond to client inquiries regarding vacation options and travel details
• Assist with booking support for flights, hotels, cruises, and vacation packages
• Provide clear communication before, during, and after travel
• Review reservations for accuracy and completeness
• Maintain organized client records and documentation
• Deliver high-quality customer service with professionalism and care

Skills

Communication

Online systems

Detail-oriented

Remote work

Customer service

Job description

Medium is seeking motivated individuals for a fully remote Travel Customer Support role. You will assist clients with vacation research, reservations coordination, and general travel inquiries.

No prior travel experience is required, as comprehensive training is provided to ensure confidence and support in your role. Responsibilities include responding to inquiries, supporting flight/hotel/cruise bookings, maintaining accurate records, and delivering high-quality service.