Remote Travel Support Specialist

Medium; Illinois; Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

Structured onboarding

Travel booking tools access

Flexible remote work

Collaborative team culture

Job summary

Medium is seeking motivated individuals for a fully remote Travel Customer Support role. You will assist clients with vacation research, reservations coordination, and general travel inquiries, with comprehensive onboarding and ongoing guidance.

No prior travel experience required; training and resources are provided to ensure confidence in your role and successful support for clients.

Qualifications

• Excellent written and verbal communication skills.
• Proven ability to navigate online booking systems and tools.
• Strong organizational skills with attention to detail.
• Ability to work independently in a fully remote environment.
• Prior customer service is helpful but not required.

Responsibilities

• Respond to client inquiries regarding vacation options and travel details.
• Assist with booking support for flights, hotels, cruises, and vacation packages.
• Provide clear communication before, during, and after travel.
• Review reservations for accuracy and completeness.
• Maintain organized client records and documentation.
• Deliver high-quality customer service with professionalism and care.

Skills

Strong communication

Online systems navigation

Detail-oriented

Independent remote work

Customer service experience

Tools

Booking platforms

Job description

Medium is seeking motivated individuals for a fully remote Travel Customer Support role. You will assist clients with vacation research, reservations coordination, and general travel inquiries, with comprehensive onboarding and ongoing guidance.

No prior travel experience required; training and resources are provided to ensure confidence in your role and successful support for clients.