Remote Travel Booking Support Specialist

Medium; Chicago (IL); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Structured onboarding

Travel booking tools

Remote work

Team culture

Job summary

Medium is hiring for a fully remote Customer Support - Booking Vacations role. This entry-level position focuses on helping clients plan and confirm vacation arrangements, using online tools in a flexible remote setting.

Structured onboarding and ongoing training are provided; no travel experience is required. The role offers a steady path into the travel industry with opportunities to develop customer service skills in a supportive team environment.

Qualifications

• Strong written and verbal communication skills.
• Customer-focused mindset with attention to detail.
• Comfortable using online systems and digital platforms.
• Ability to work independently in a remote environment.
• Previous customer service or hospitality experience is helpful but not required.

Responsibilities

• Assist clients with researching and booking vacation packages, hotels, and cruises
• Provide support during the reservation and confirmation process
• Respond to client inquiries regarding travel details and requirements
• Review booking information for accuracy, including dates and traveler information
• Maintain organized records of client reservations and communications
• Offer follow-up support before and after travel

Skills

Communication

Customer focus

Attention to detail

Remote work

Hospitality experience

Job description

Medium is hiring for a fully remote Customer Support - Booking Vacations role. This entry-level position focuses on helping clients plan and confirm vacation arrangements, using online tools in a flexible remote setting.

Structured onboarding and ongoing training are provided; no travel experience is required. The role offers a steady path into the travel industry with opportunities to develop customer service skills in a supportive team environment.