Remote Vacation Planner & Travel Concierge

Departuretravels; Fresno (CA); Remote; USD 24,796 - 33,062; Full time

Benefits offered by this job

Remote position

Flexible schedule

Work from anywhere

Job summary

Departure Travel is seeking a Remote Customer Service Vacation Planner to support clients through every stage of travel planning. This flexible, remote role emphasizes organized communication, travel knowledge, and a client‑focused approach, with an emphasis on delivering a seamless booking experience.

The position supports clients from inquiry to post‑travel follow‑up, requiring empathy, attention to detail, and the ability to adapt to evolving systems while staying responsive in a remote team

Responsibilities

• Guide clients through every stage of the travel planning process
• Assist with trip inquiries, destination information, and travel options
• Provide professional and timely communication throughout the booking experience
• Follow up with clients to confirm travel plans and ensure satisfaction
• Respond to client emails, phone calls, and messages in a professional manner
• Support clients with travel modifications, cancellations, and updates
• Maintain positive relationships through empathy, patience, and efficiency
• Deliver exceptional customer service while creating a stress‑free experience for travelers
• Provide up-to-date information regarding destinations, travel documentation, and agency processes
• Maintain organized client records and communication
• Ensure accuracy and attention to detail with travel information and scheduling
• Gather post-trip feedback to help improve the client experience
• Stay informed on travel trends, destinations, and industry tools
• Learn and adapt to new systems, technology, and agency resources
• Collaborate with team members in a supportive remote environment
• Be flexible with evening availability when needed to support clients

Job description

Departure Travel is seeking a Remote Customer Service Vacation Planner to support clients through every stage of travel planning. This flexible, remote role emphasizes organized communication, travel knowledge, and a client‑focused approach, with an emphasis on delivering a seamless booking experience.

The position supports clients from inquiry to post‑travel follow‑up, requiring empathy, attention to detail, and the ability to adapt to evolving systems while staying responsive in a remote team