Remote Travel Planner & Client Concierge - Flexible Schedule

Departuretravels; Omaha (NE); Remote; USD 32,000 - 42,000; Full time

Job summary

Departure Travel is seeking a remote Customer Service Vacation Planner to guide clients through every stage of travel planning and provide expert support. This role emphasizes organization, clear communication, and a client-focused approach to delivering memorable travel experiences.

Join a flexible, remote team that values adaptability, ongoing learning, and strong guest care, with a focus on delivering seamless itineraries and stress-free travel arrangements for clients from anywhere in the

Responsibilities

• Guide clients through every stage of the travel planning process
• Assist with trip inquiries, destination information, and travel options
• Provide professional and timely communication throughout the booking experience
• Follow up with clients to confirm travel plans and ensure satisfaction
• Respond to client emails, phone calls, and messages in a professional manner
• Support clients with travel modifications, cancellations, and updates
• Maintain positive relationships through empathy, patience, and efficiency
• Deliver exceptional customer service while creating a stress-free experience for travelers
• Provide up-to-date information regarding destinations, travel documentation, and agency processes
• Maintain organized client records and communication; ensure accuracy and attention to detail
• Gather post-trip feedback to help improve the client experience
• Stay informed on travel trends, destinations, and industry tools
• Learn and adapt to new systems, technology, and agency resources
• Collaborate with team members in a supportive remote environment
• Be flexible with evening availability when needed to support clients

Job description

Departure Travel is seeking a remote Customer Service Vacation Planner to guide clients through every stage of travel planning and provide expert support. This role emphasizes organization, clear communication, and a client-focused approach to delivering memorable travel experiences.

Join a flexible, remote team that values adaptability, ongoing learning, and strong guest care, with a focus on delivering seamless itineraries and stress-free travel arrangements for clients from anywhere in the