Vacation Account Manager

Sunkissedgetaways; Charlotte (NC); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote work

Training and onboarding

Flexible scheduling

Access to company tools

Job summary

Sunkissedgetaways is seeking a motivated Vacation Account Manager to support clients through the reservation process. You will manage client accounts, coordinate reservations, and maintain precise records while delivering ongoing customer support.

This role emphasizes excellent communication, organization, and client-focused problem solving. The ideal candidate thrives in a people-oriented environment, handles multiple tasks efficiently, and is comfortable using CRM systems.

Qualifications

• Strong written and verbal communication skills.
• Excellent customer service and relationship-building abilities.
• Strong organizational and time-management skills.
• Attention to detail and accurate record keeping.
• Ability to learn new software and online platforms.
• Ability to manage multiple accounts and deadlines.

Responsibilities

• Communicate with clients by phone, email, and virtual platforms.
• Understand client preferences, requirements, and budgets.
• Research destinations, accommodations, activities, and available options.
• Present suitable vacation and reservation options to clients.
• Assist with reservations and related requests.
• Maintain accurate client and reservation records.
• Monitor payments, deadlines, confirmations, and follow-up requirements.
• Communicate with suppliers and service providers when necessary.
• Respond to client questions and assist with resolving concerns.
• Follow up with prospective and existing clients.
• Maintain organized records within CRM and other company systems.
• Identify additional services that may be relevant to client needs.
• Complete administrative and customer-service tasks accurately and on time.
• Maintain professional communication throughout the client relationship.

Skills

Customer service

Account management

Communication

Organizational skills

Time management

Research capabilities

CRM systems

Tools

CRM systems

Job description

We are looking for a motivated and organized Vacation Account Manager to provide personalized support to clients throughout the reservation process.

The ideal candidate enjoys working with people, communicating professionally, staying organized, and finding solutions based on individual client needs. This position involves managing client accounts, coordinating reservations, maintaining accurate records, and providing ongoing customer support.

Responsibilities

• Communicate with clients by phone, email, and virtual platforms
• Understand client preferences, requirements, and budgets
• Research destinations, accommodations, activities, and available options
• Present suitable vacation and reservation options to clients
• Assist with reservations and related requests
• Maintain accurate client and reservation records
• Monitor payments, deadlines, confirmations, and follow-up requirements
• Communicate with suppliers and service providers when necessary
• Respond to client questions and assist with resolving concerns
• Follow up with prospective and existing clients
• Maintain organized records within CRM and other company systems
• Identify additional services that may be relevant to client needs
• Complete administrative and customer-service tasks accurately and on time
• Maintain professional communication throughout the client relationship

Qualifications

• Strong written and verbal communication skills
• Excellent customer service and relationship-building abilities
• Strong organizational and time-management skills
• Attention to detail and accurate record keeping
• Ability to research information and compare available options
• Comfortable communicating with clients professionally
• Basic computer and digital skills
• Ability to learn new software and online platforms
• Ability to manage multiple accounts and deadlines
• Self-motivated and able to work independently
• Reliable, professional, and responsive

Preferred Experience

Experience in any of the following areas is helpful:

• Customer Service
• Sales
• Hospitality
• Reservations
• Administrative Support
• Client Relations
• Account Management

Relevant experience is preferred but not required. Training may be provided on company systems, procedures, and tools.

What We Offer

• Remote work environment
• Training and onboarding
• Ongoing guidance and support
• Access to company tools and resources
• Opportunities to develop customer service, sales, and account-management skills
• Flexible scheduling options where applicable