Vacation Account Manager

Sunkissedgetaways; New York (NY); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote work environment

Training and onboarding

Ongoing guidance and support

Access to company tools and resources

Skill development in CS, sales, and AM

Job summary

Sunkissedgetaways is seeking a motivated Vacation Account Manager to provide personalized support to clients throughout the reservation process. The role involves communicating with clients via phone, email, and virtual platforms, researching destinations, and presenting vacation options tailored to individual needs.

The position requires strong organizational skills, careful record-keeping, and the ability to manage multiple accounts and deadlines.

Qualifications

• Strong written and verbal communication skills.
• Excellent customer service and relationship-building abilities.
• Strong organizational and time-management skills.
• Attention to detail and accurate record keeping.
• Ability to research information and compare available options.
• Comfortable communicating with clients professionally.
• Basic computer and digital skills.
• Ability to learn new software and online platforms.
• Ability to manage multiple accounts and deadlines.
• Self-motivated and able to work independently.
• Reliable, professional, and responsive.

Responsibilities

• Communicate with clients by phone, email, and virtual platforms.
• Understand client preferences, requirements, and budgets.
• Research destinations, accommodations, activities, and available options.
• Present suitable vacation and reservation options to clients.
• Assist with reservations and related requests.
• Maintain accurate client and reservation records.
• Monitor payments, deadlines, confirmations, and follow-up requirements.
• Communicate with suppliers and service providers when necessary.
• Respond to client questions and assist with resolving concerns.
• Follow up with prospective and existing clients.
• Maintain organized records within CRM and other company systems.
• Identify additional services that may be relevant to client needs.
• Complete administrative and customer-service tasks accurately and on time.
• Maintain professional communication throughout the client relationship.

Skills

Communication

Customer service

Organization

Attention to detail

Research skills

CRM software

Independent work

Multitasking

Job description

We are looking for a motivated and organized Vacation Account Manager to provide personalized support to clients throughout the reservation process.

The ideal candidate enjoys working with people, communicating professionally, staying organized, and finding solutions based on individual client needs. This position involves managing client accounts, coordinating reservations, maintaining accurate records, and providing ongoing customer support.

Responsibilities

• Communicate with clients by phone, email, and virtual platforms
• Understand client preferences, requirements, and budgets
• Research destinations, accommodations, activities, and available options
• Present suitable vacation and reservation options to clients
• Assist with reservations and related requests
• Maintain accurate client and reservation records
• Monitor payments, deadlines, confirmations, and follow-up requirements
• Communicate with suppliers and service providers when necessary
• Respond to client questions and assist with resolving concerns
• Follow up with prospective and existing clients
• Maintain organized records within CRM and other company systems
• Identify additional services that may be relevant to client needs
• Complete administrative and customer-service tasks accurately and on time
• Maintain professional communication throughout the client relationship

Qualifications

• Strong written and verbal communication skills
• Excellent customer service and relationship-building abilities
• Strong organizational and time-management skills
• Attention to detail and accurate record keeping
• Ability to research information and compare available options
• Comfortable communicating with clients professionally
• Basic computer and digital skills
• Ability to learn new software and online platforms
• Ability to manage multiple accounts and deadlines
• Self-motivated and able to work independently
• Reliable, professional, and responsive

Preferred Experience

Experience in any of the following areas is helpful:

• Customer Service
• Sales
• Hospitality
• Reservations
• Administrative Support
• Client Relations
• Account Management

Relevant experience is preferred but not required. Training may be provided on company systems, procedures, and tools.

What We Offer

• Remote work environment
• Training and onboarding
• Ongoing guidance and support
• Access to company tools and resources
• Opportunities to develop customer service, sales, and account-management skills
• Flexible scheduling options where applicable