Remote Vacation Account Manager

Alegria Travel Services; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Remote work

Training provided

Career guidance

Tools access

Growth opportunities

Flexible scheduling

Job summary

Alegria Travel Services is seeking a motivated Vacation Account Manager in Houston to guide clients through the reservation process, offering personalized options and attentive service. You will manage client accounts, research destinations, coordinate reservations, and maintain accurate records, while providing ongoing support and building strong relationships with clients and suppliers.

Remote-friendly with flexible scheduling, comprehensive training, and access to company tools to grow in

Qualifications

• Strong written and verbal communication abilities.
• Excellent customer service and relationship-building.
• Strong organizational and time-management skills.
• Attention to detail and accurate record keeping.
• Ability to research information and compare options.
• Comfortable communicating with clients professionally.
• Basic computer and digital skills; learn new software quickly.
• Ability to manage multiple accounts and deadlines.
• Self-motivated and able to work independently.
• Reliable, professional, and responsive.

Responsibilities

• Communicate with clients by phone, email, and virtual platforms.
• Understand client preferences, requirements, and budgets.
• Research destinations, accommodations, activities, and available options.
• Present suitable vacation and reservation options to clients.
• Assist with reservations and related requests.
• Maintain accurate client and reservation records.
• Monitor payments, deadlines, confirmations, and follow-up requirements.
• Communicate with suppliers and service providers when necessary.
• Respond to client questions and assist with resolving concerns.
• Follow up with prospective and existing clients.
• Maintain organized records within CRM and other company systems.
• Identify additional services that may be relevant to client needs.
• Complete administrative and customer-service tasks accurately and on time.
• Maintain professional communication throughout the client relationship.

Skills

Communication skills

Customer service

Organization

Time management

Detail orientation

Research skills

Tools

CRM software

Job description

Alegria Travel Services is seeking a motivated Vacation Account Manager in Houston to guide clients through the reservation process, offering personalized options and attentive service. You will manage client accounts, research destinations, coordinate reservations, and maintain accurate records, while providing ongoing support and building strong relationships with clients and suppliers.

Remote-friendly with flexible scheduling, comprehensive training, and access to company tools to grow in