Remote VA - Home-Services Operations & CRM Support

Zohorecruit; United States; Teletrabalho; USD 42 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

Flexible schedule

Resumo da oferta

Zohorecruit is seeking a reliable Virtual Assistant to support day-to-day operations, customer service, sales follow-up, and marketing for a growing home-services business. This remote, full-time role operates during Eastern Time business hours and requires confident communication with customers and strong judgment.

You will manage customer, job, and lead data in Jobber, schedule appointments, generate basic reports, respond to inquiries, and assist with social media and marketing tasks.

Qualificações

• Previous experience as a Virtual Assistant or remote administrator.
• Experience supporting a home-services or appointment-based business.
• Experience using Jobber or similar CRM.
• Strong spoken and written English.
• Excellent customer-service and phone communication.
• Strong organizational and time-management abilities.
• Ability to prioritize independently and meet deadlines.
• High attention to detail and accurate data-entry.
• Self-motivated, adaptable, dependable, and proactive.

Responsabilidades

• Enter, update, and maintain customer, job, and sales information in Jobber.
• Create and update customer profiles, job records, notes, appointments, and follow-up activities.
• Track leads as they move through the sales and service pipeline.
• Monitor open estimates, pending jobs, customer requests, and follow-ups.
• Assist with scheduling, rescheduling, and coordinating service appointments.
• Help generate basic reports on leads, jobs, sales activities, and performance.
• Answer inbound calls and respond professionally to customer questions.
• Communicate with customers via phone, email, text, and other approved channels.
• Follow up with customers regarding estimates, appointments, and service needs.
• Schedule pre-approved social posts and monitor audience activity.
• Maintain organized digital records, calendars, and documentation.
• Support basic marketing campaigns and customer outreach.

Conhecimentos

English proficiency

Customer service

Time management

Organizational skills

Data entry

Proactive / initiative

Problem solving

Phone communication

Ferramentas

Jobber

CRM software

Slack

Google Workspace

Canva

Microsoft Office

Descrição da oferta de emprego

Zohorecruit is seeking a reliable Virtual Assistant to support day-to-day operations, customer service, sales follow-up, and marketing for a growing home-services business. This remote, full-time role operates during Eastern Time business hours and requires confident communication with customers and strong judgment.

You will manage customer, job, and lead data in Jobber, schedule appointments, generate basic reports, respond to inquiries, and assist with social media and marketing tasks.