Remote Operations Assistant (Full-Time)

Zohorecruit; United States; Remote; USD 42,000 - 62,000; Full time

Job summary

Zohorecruit’s client is seeking a Full-Time Operations Assistant to support front-office and back-office tasks for a growing U.S. healthcare organization. This remote role involves patient interactions, administrative support, and insurance verification.

You will handle calls, respond to inquiries, verify insurance, and assist with revenue cycle follow-up while maintaining accurate records and collaborating with the team.

Qualifications

• High level of English proficiency, both spoken and written.
• Strong verbal communication and confidence handling calls in English.
• Excellent interpersonal and patient-service skills.
• Strong attention to detail and ability to maintain documentation.
• Highly organized with the ability to manage multiple tasks.
• Proactive, self-directed approach to work.
• Comfortable performing both patient-facing and administrative responsibilities.
• Ability to learn new processes quickly and adapt to changing needs.
• Comfortable working independently in a remote environment.
• Reliable home setup with good internet connectivity.

Responsibilities

• Answer incoming patient phone calls professionally, warmly, and efficiently.
• Respond to written patient inquiries and messages with clear, accurate communication.
• Assist patients with general administrative questions and route more specialized requests to the appropriate team member.
• Complete insurance verification and support related administrative processes.
• Support revenue cycle activities, with a particular focus on following up on outstanding insurance claims.
• Monitor claims and assist with obtaining information needed to move unresolved items forward.
• Complete paperwork, documentation, filing, and other administrative tasks accurately and on time.
• Follow up with patients, clients, vendors, insurance-related contacts, and other external parties as needed.
• Maintain organized and accurate records while handling multiple operational priorities.
• Assist with day-to-day front-office and back-office workflows.
• Proactively identify pending tasks, follow-ups, or operational issues and take appropriate action.
• Provide a positive and empathetic experience during patient interactions.
• Collaborate with the broader team to keep administrative and operational processes moving efficiently.
• Learn new workflows and responsibilities as the organization continues to grow.

Skills

Excellent English

Customer service

Detail-oriented

Proactive

Empathy

Remote work

Tools

Google Workspace

Job description

Zohorecruit’s client is seeking a Full-Time Operations Assistant to support front-office and back-office tasks for a growing U.S. healthcare organization. This remote role involves patient interactions, administrative support, and insurance verification.

You will handle calls, respond to inquiries, verify insurance, and assist with revenue cycle follow-up while maintaining accurate records and collaborating with the team.