Remote Utilization Management Admin Coordinator

Humana Inc; Annapolis (MD); On-site; USD 39,000 - 49,000; Full time

Job summary

Humana Inc is seeking an UM Administration Coordinator to support utilization management operations. The role involves processing information, maintaining records, data entry, and coordinating with internal and external stakeholders.

You will follow established policies, manage multiple priorities, and contribute to efficient service delivery. A remote work setup is expected with occasional travel to Humana offices as needed.

Qualifications

• Experience providing administrative, operational, customer service, or technical support in a professional environment.
• Strong verbal and written communication skills with the ability to interact effectively with diverse audiences.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook, and the ability to learn new systems and technologies.
• Ability to work independently in a remote environment and maintain a reliable internet connection that meets company requirements.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced setting.
• Commitment to delivering exceptional service and contributing to a culture focused on improving customer and member experiences.

Responsibilities

• Provide administrative support for utilization management (UM) programs and processes.
• Review, process, and maintain information and records accurately and in a timely manner.
• Coordinate communications with internal teams and external stakeholders.
• Support operational activities that help facilitate appropriate care and service delivery for members.
• Follow established policies, procedures, and work instructions to complete assigned tasks.
• Prioritize workload, maintain quality standards, and meet performance expectations.
• Collaborate effectively with team members to support departmental and business objectives.
• Perform work under general supervision, exercising judgment within established guidelines.

Skills

Administrative experience

Communication

Organization

Customer service

Remote work ability

Attention to detail

Education

Associate's or Bachelor's degree in Business, Healthcare Administration, Finance, or related field

Tools

EMR systems

Microsoft Office

Job description

Humana Inc is seeking an UM Administration Coordinator to support utilization management operations. The role involves processing information, maintaining records, data entry, and coordinating with internal and external stakeholders.

You will follow established policies, manage multiple priorities, and contribute to efficient service delivery. A remote work setup is expected with occasional travel to Humana offices as needed.