Remote UM Administration Coordinator

Humana Inc; Frankfort (KY); On-site; USD 39,000 - 49,000; Full time

Benefits offered by this job

Remote work option

Competitive benefits

Flexible schedule

Job summary

Humana, Inc. is seeking an UM Administration Coordinator to support utilization management operations remotely. You will perform data entry, maintain records, and communicate with internal and external stakeholders to ensure timely, accurate service delivery.

The role emphasizes following policies and working under supervision while prioritizing tasks and maintaining quality. Ideal candidates have strong Microsoft Office skills, experience in administrative or customer service roles, and the

Qualifications

• Experience providing administrative, operational, customer service, or technical support.
• Strong verbal and written communication; ability to interact with diverse audiences.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and ability to learn new systems.
• Ability to work independently in a remote environment with reliable internet.
• Strong organizational skills and attention to detail.
• Commitment to delivering excellent service and improving customer experiences.

Responsibilities

• Provide administrative support for utilization management (UM) programs and processes.
• Review, process, and maintain information and records accurately and in a timely manner.
• Coordinate communications with internal teams and external stakeholders.
• Support operational activities that help facilitate appropriate care and service delivery for members.
• Follow established policies, procedures, and work instructions to complete assigned tasks.
• Prioritize workload, maintain quality standards, and meet performance expectations.
• Collaborate effectively with team members to support departmental and business objectives.

Skills

Administrative experience

Communication skills

Microsoft Office

Independent in remote environment

Organizational skills

Customer service

Education

Business/Healthcare degree

Tools

EMR systems

Healthcare documentation

Case management systems

Job description

Humana, Inc. is seeking an UM Administration Coordinator to support utilization management operations remotely. You will perform data entry, maintain records, and communicate with internal and external stakeholders to ensure timely, accurate service delivery.

The role emphasizes following policies and working under supervision while prioritizing tasks and maintaining quality. Ideal candidates have strong Microsoft Office skills, experience in administrative or customer service roles, and the