Remote Customer Support Specialist

Consumer-Cellular; Lexington (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexibility in Schedule

Competitive Wage and Savings

Career Growth

Paid Training

Dynamite Benefits

Job summary

Consumer Cellular is hiring a Virtual Customer Representative in Lexington, KY, offering fully remote work with equipment provided. You will handle calls from the USA, troubleshoot cellular, billing, and account questions, and guide customers through steps while using multiple systems.

A quiet home office and reliable internet are required. We offer flexible full-time, part-time, and split-shift options with paid training and competitive wages ($16/hour) plus potential shift differentials.

Qualifications

• At least 6 months of customer service experience.
• Remote customer service experience preferred.
• High school diploma or equivalent required.
• Must have reliable internet and a quiet home office.

Responsibilities

• Handle customer calls and inquiries with a friendly, professional attitude.
• Troubleshoot basic device, billing, and account questions remotely.
• Navigate multiple screens and systems to resolve issues step-by-step.
• Meet performance metrics while providing quality service.
• Collaborate with team members to ensure customer satisfaction.

Skills

Positive attitude

Customer service

Computer basic skills

Work from home readiness

Education

High School Diploma or Equivalent

Job description

Consumer Cellular is hiring a Virtual Customer Representative in Lexington, KY, offering fully remote work with equipment provided. You will handle calls from the USA, troubleshoot cellular, billing, and account questions, and guide customers through steps while using multiple systems.

A quiet home office and reliable internet are required. We offer flexible full-time, part-time, and split-shift options with paid training and competitive wages ($16/hour) plus potential shift differentials.