Remote Utility Credit Analyst: Refunds & Disputes

Jobgether SRL; United States; Remote; USD 45,000 - 75,000; Full time

Benefits offered by this job

Fully remote in India

Opportunity to work for international/

US/India hours flexibility

Job summary

Jobgether SRL is seeking a detail-oriented Credit & Billing Administrator to manage utility credit balances, invoice processing, and dispute resolution for a global client base. You will handle end-to-end balance requests, coordinate with utility suppliers, and maintain precise records in Excel and the dispute system.

Responsibilities include tracking aging, timely follow-ups, and collaboration with internal teams to ensure accurate credit transfers or refunds.

Qualifications

• Experience in credit balance management, accounts receivable, utility billing, or related administrative roles.
• Strong analytical and problem-solving abilities to investigate discrepancies and determine next steps.
• High accuracy in handling financial information and maintaining records.
• Proficiency with Excel and tracking tools for reporting and documentation.
• Clear written and verbal communication with clients, suppliers, and internal teams.
• Demonstrated ownership and accountability for assigned tasks and follow-ups.
• Ability to manage multiple requests and maintain timely follow-ups in a high-volume environment.
• Capability to follow procedures, maintain documentation, and adapt to new systems.

Responsibilities

• Utility Credit Management: research invoices, identify credit balances, and initiate refunds or transfers.
• Request Ownership: manage balance requests through to resolution within a 60-day target.
• Supplier Coordination: liaise with suppliers and internal teams to resolve discrepancies.
• Reporting and Documentation: keep accurate records in Excel and dispute management systems.
• Request Tracking: monitor aging of requests, provide daily updates, escalate when needed.
• Communication Management: respond within 48 hours; coordinate emails and live communications.
• Stakeholder Collaboration: build relations with clients, suppliers, and internal teams.
• Reporting and Analysis: support projects, reports, and analytics to improve visibility.
• Managed Services Support: assist with unbilled sites and other MS activities.
• Team Collaboration: provide backup and support to colleagues as required.
• Process Compliance and Improvement: follow procedures and identify optimization opportunities.
• Performance and Time Management: handle multiple requests, meet deadlines, maintain accuracy.

Skills

Credit balance management

Accounts receivable

Utility billing

Invoice processing

Financial operations

Customer service

Analytical skills

Attention to detail

Communication skills

Ownership and accountability

Organization and time management

Documentation and process management

Adaptability

Independent and collaborative working

Customer-focused mindset

Schedule flexibility

Tools

Microsoft Excel

Job description

Jobgether SRL is seeking a detail-oriented Credit & Billing Administrator to manage utility credit balances, invoice processing, and dispute resolution for a global client base. You will handle end-to-end balance requests, coordinate with utility suppliers, and maintain precise records in Excel and the dispute system.

Responsibilities include tracking aging, timely follow-ups, and collaboration with internal teams to ensure accurate credit transfers or refunds.