Refunds Analyst - Overpayments & Credit Balances

Talentify; Richmond (VA); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid time off

Excellent medical, dental, vision

401(k) with company match

SoFi student loan refinancing program

Career development opportunities

Pet insurance

Job summary

Universal Health Services is seeking a Refunds Analyst - Overpayments to research and resolve credit balances for patients and payers. The role involves reviewing daily worklists, preparing documentation, and posting adjustments within the healthcare billing system.

The position requires attention to detail, strong communication, and familiarity with insurance contracts. Regular duties include meeting regulatory requirements and coordinating with management for complex cases.

Qualifications

• High school diploma or equivalent required.
• Associates degree or higher preferred.
• Strong Microsoft Office skills (Excel, Word, Outlook) and attention to detail are required.
• Experience in healthcare business office setting is preferred (1–3 years).

Responsibilities

• Research and resolve credit balances for patient and third-party payers.
• Document actions in the Patient Accounting system.
• Process refunds and post adjustments as needed.
• Review credit balances and communicate with internal teams for resolution.

Skills

Attention to detail

Communication skills

Multitasking

Customer service

Education

High school diploma or equivalent

Associates degree preferred

Tools

Microsoft Office

Job description

Universal Health Services is seeking a Refunds Analyst - Overpayments to research and resolve credit balances for patients and payers. The role involves reviewing daily worklists, preparing documentation, and posting adjustments within the healthcare billing system.

The position requires attention to detail, strong communication, and familiarity with insurance contracts. Regular duties include meeting regulatory requirements and coordinating with management for complex cases.