Remote Utilities Collector CST/MST time zones

TSI - Transworld Systems Inc.; Albuquerque (NM); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Paid training

Work from home

Bonus opportunity

Comprehensive benefits package

Growth opportunities

Job summary

TSI - Transworld Systems Inc. is seeking a Remote Call Center Representative to join our team. This work-from-home role operates in CST/MST time zones, with paid training and a generous commission bonus structure.

You’ll handle calls to resolve unpaid accounts, update records, and counsel customers on payment options from a home office. Ideal candidates are ambitious, self-motivated, and customer-focused, with strong communication and computer skills.

Qualifications

• Ambitious candidates with a drive to grow their career.
• Experience in collections, customer service, sales, or retail.
• Positive, friendly demeanor with strong communication skills.
• Proficient computer skills and the ability to work independently.

Responsibilities

• Communicate with consumers by telephone and handle written correspondence to resolve unpaid accounts.
• Update computer files with accurate account information for each call.
• Skip tracing to locate contact information.
• Counsel delinquent consumers to help arrange payments.
• Stay compliant with applicable laws and TSI policies and procedures.
• Maintain knowledge of policies and procedures and provide feedback for process improvements.
• Perform other duties as assigned by management.

Skills

Ambition

Collections experience

Customer service

Sales experience

Positive demeanor

Communication skills

Computer skills

Independent work

Job description

Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

Work Location: This is a remote/work from home position for CST/MST zones.

Compensation: $15-16/hour + Monthly Commission Bonus Structure

Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

• Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts
• Providing thorough, efficient, and accurate account updates on computer files for each call made or received
• Skip tracing to locate consumer contact information
• Counseling delinquent consumers to assist in finding funds to meet their payment obligations
• Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties
• Complying with and staying up-to-date on all TSI policies and procedures
• Maintaining knowledge of functional areas, company policies, and procedures
• Providing feedback to management concerning possible problems or areas of improvement
• Making recommendations to implement improved processes
• Performing other duties as assigned by management

Qualifications

• High levels of ambition, keen to grow their career
• Experience with collections, customer service, sales, retail or just the motivation to learn a new skill
• A positive, friendly, demeanor who finds joy in everyday
• Strong communication skills
• Proficient computer skills
• The ability to work and prioritize independently