Remote Utilities Collector CST/MST time zones

Transworld Systems Inc.; Albuquerque, Northern (NM, KY); Hybrid; USD 21,000 - 22,000; Full time

Benefits offered by this job

Work from home

Paid training

Team environment

Growth opportunities

Bonus program

Medical/dental/vision

Job summary

Transworld Systems Inc. is seeking a Remote Call Center Representative to join our customer-service team from a home office. You will handle inbound/outbound calls, update account details, and assist debtors in arranging payments. Training is paid, and performance bonuses are available.

This role offers a remote work setup for CST/MST zones, with equipment provided after the interview. A growth-minded, team-oriented environment and comprehensive benefits are emphasized.

Qualifications

• Ambition to grow in a customer-service role.
• Experience in collections or related customer interactions is a plus.
• A positive, friendly demeanor suitable for a remote environment.
• Strong verbal and written communication skills.
• Proficient with computers and basic software.
• Ability to work independently with minimal supervision.

Responsibilities

• Communicate with consumers by telephone and written correspondence to resolve unpaid accounts.
• Provide accurate updates to customer files for each call.
• Skip tracing to locate contact information when needed.
• Counsel delinquent customers to arrange payment arrangements.
• Adhere to applicable laws and company policies.
• Support process improvements and report issues to management.
• Perform other duties as assigned by management.

Skills

Ambition to grow

Collections experience

Customer service

Positive demeanor

Strong communication

Computer skills

Independent work

Job description

Overview

After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.

Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

Work Location: This is a remote/work from home position for CST/MST zones.

Compensation: $15-16/hour + Monthly Commission Bonus Structure

Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI ?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

• Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts
• Providing thorough, efficient, and accurate account updates on computer files for each call made or received
• Skip tracing to locate consumer contact information
• Counseling delinquent consumers to assist in finding funds to meet their payment obligations
• Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties
• Complying with and staying up-to-date on all TSI policies and procedures
• Maintaining knowledge of functional areas, company policies, and procedures
• Providing feedback to management concerning possible problems or areas of improvement
• Making recommendations to implement improved processes
• Performing other duties as assigned by management

Qualifications

• High levels of ambition, keen to grow their career
• Experience with collections, customer service, sales, retail or just the motivation to learn a new skill
• A positive, friendly, demeanor who finds joy in everyday
• Strong communication skills
• Proficient computer skills
• The ability to work and prioritize independently