Remote User Retention Specialist - Travel Tech

Airalo; United States; Remote; USD 79,000 - 113,000; Full time

Job summary

Airalo is seeking a skilled User Retention Specialist to boost engagement and reduce churn across a remote, Europe-wide team. You’ll design retention strategies, analyze customer behavior, and run targeted campaigns using Clevertap, Braze or MoEngage.

The role rewards experimentation, data-driven decisions, and cross-functional collaboration. This fully remote position supports global travelers, with salary ranges reflecting UK and Spain locations and a focus on scalable retention programs.

Qualifications

• 4+ years of extensive experience in user retention in performance-focused businesses.
• Strong understanding of retention use cases: churn prevention, win-back, loyalty, personalized recommendations, engagement tactics.
• Hands-on experience with CRM and retention tools like Clevertap/Braze/MoEngage or similar platforms.
• Data-driven mindset with ability to interpret complex data, segmentation, and retention metrics.
• Willingness to stay updated on trends and tools in user retention.

Responsibilities

• Develop and execute user retention strategies in collaboration with cross-functional teams.
• Utilize data insights to identify retention patterns and actionable improvements.
• Implement retention campaigns using CRM tools with personalized messaging and triggers.
• Refine customer segmentation to tailor initiatives for each segment.
• Monitor churn, CLTV, and repeat purchase metrics; generate progress reports.
• Run A/B tests to optimize campaigns, messaging, and tactics.

Skills

Retention strategies

CRM tools

Data analysis

A/B testing

Cross-functional collaboration

Tools

Clevertap

Braze

MoEngage

Job description

Airalo is seeking a skilled User Retention Specialist to boost engagement and reduce churn across a remote, Europe-wide team. You’ll design retention strategies, analyze customer behavior, and run targeted campaigns using Clevertap, Braze or MoEngage.

The role rewards experimentation, data-driven decisions, and cross-functional collaboration. This fully remote position supports global travelers, with salary ranges reflecting UK and Spain locations and a focus on scalable retention programs.