Remote US–Based Customer Success & Field Apps Manager

Rarity Bioscience AB; United States; Remote; USD 100,000 - 140,000; Full time

Job summary

Rarity Bioscience AB is seeking a Customer Success Manager in the United States to drive adoption and growth of our molecular analysis technologies. The role blends customer success, field applications, and sales, requiring strong technical and commercial acumen.

Remote work is available with a preference for East Coast locations to facilitate collaboration with North American customers. You will build trusted relationships with laboratories and healthcare professionals, deliver product

Qualifications

• Bachelor's degree in life sciences is required.
• PhD or equivalent in translational medicine/genomics required.
• At least 5 years of proven work experience in customer success, field applications, account management, or technical support in life sciences or diagnostics.

Responsibilities

• Build and maintain client relationships with existing and potential clients.
• Provide technical and application expertise; spend time in the lab to solve problems.
• Identify and pursue new business opportunities and generate leads.
• Lead cross-functional projects ensuring timely execution and clear communication.
• Perform customer demos/beta tests on-site and develop training materials.
• Collaborate to develop business strategies and ensure growth targets.
• Support marketing and events with input and representation of products.
• Travel up to 50% and attend conferences to expand knowledge and network.
• Collaborate with marketing, product development, and operations to align goals and collect client feedback.

Skills

Analytical skills

Communication skills

Project management

Problem solving

Organizational skills

Interpersonal skills

Travel willingness

Independent and team work

Education

Bachelor's degree in life sciences

Master's degree in related field

PhD in translational medicine/genomics

Job description

Rarity Bioscience AB is seeking a Customer Success Manager in the United States to drive adoption and growth of our molecular analysis technologies. The role blends customer success, field applications, and sales, requiring strong technical and commercial acumen.

Remote work is available with a preference for East Coast locations to facilitate collaboration with North American customers. You will build trusted relationships with laboratories and healthcare professionals, deliver product