Remote Healthcare SaaS Growth & Adoption Manager

RLDatix; Chicago (IL); À distance; USD 80 000 - 110 000; Plein temps

Résumé du poste

RLDatix, a global leader in healthcare software, is seeking a Customer Success Manager for the US remote cohort. You will onboard new clients, monitor health and sentiment, and drive adoption of RLDatix solutions to maximize value.

You will work with the Relationship Management team as CS builds its function, with travel up to 25% in North America. Success in data-driven planning and CSAT analysis is essential, as is building strong customer relationships to ensure renewals and long-term value.

Qualifications

• 3+ years of experience in a Customer Success role within a Healthcare SaaS company.
• Proven success in managing customer engagement and optimizing usage and outcomes.
• Ability to leverage data to drive insights and business decisions.
• Strong relationship-building and collaboration in a fast-paced environment.
• Willingness to travel up to 25% in North America.

Responsabilités

• Build and maintain trusted, long-term customer relationships, earning respect and trust on behalf of RLDatix.
• Develop and manage success plans using objective data, in collaboration with the account team.
• Measure and analyze CSAT by solution to identify trends and determine any necessary corrective actions.
• Proactively manage customer communications, tailoring information to customer-specific needs and aligning it with their mission and desired outcomes.
• Drive adoption by sharing relevant usage data, share ‘best practice’ goals, promote upcoming webinars and thought leadership events on products and solutions.
• Ensure a seamless renewal process by monitoring and managing client health, satisfaction, escalations, and sentiment.

Connaissances

Customer Success

Healthcare SaaS

Data analysis

Relationship building

Team collaboration

Description du poste

RLDatix, a global leader in healthcare software, is seeking a Customer Success Manager for the US remote cohort. You will onboard new clients, monitor health and sentiment, and drive adoption of RLDatix solutions to maximize value.

You will work with the Relationship Management team as CS builds its function, with travel up to 25% in North America. Success in data-driven planning and CSAT analysis is essential, as is building strong customer relationships to ensure renewals and long-term value.