Remote Policy Operations Leader - Life Insurance Tech

Ethos Life; Oregon; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Ethos Life seeks a Policy Operations Manager to lead the Policy Administration team and drive process improvements across multi-product offerings. You will partner with product, engineering, compliance, and carrier teams to deliver efficient policies and outstanding customer experiences.

The role emphasizes people leadership, data-driven decision making, and scalable operations. Remote within the US with competitive base pay and growth opportunities.

Qualifications

• 5+ years of experience in operations, customer support, or related roles.
• Experience with life insurance is required.
• Strong the ability to think creatively and solve complex problems.

Responsibilities

• Identify opportunities for process improvement and develop new workflows.
• Lead day-to-day operations of the Policy Administration team.
• Inspire and motivate the team through regular meetings and delegation.
• Oversee staffing, scheduling, and resource management.
• Develop customer support policies and ensure excellent service.
• Collaborate with product, engineering, compliance, and carriers.
• Set goals with leadership and monitor progress with metrics.
• Handle escalations and data-driven decision making.
• Recruit, hire, and mentor team members to grow talent.
• Collaborate with engineering on Jira tickets and fixes.

Skills

People leadership

Process improvement

Data analysis

Cross-functional collaboration

Communication

Problem solving

Adaptability

Education

Bachelor's degree preferred

Tools

Salesforce

Jira

Job description

Ethos Life seeks a Policy Operations Manager to lead the Policy Administration team and drive process improvements across multi-product offerings. You will partner with product, engineering, compliance, and carrier teams to deliver efficient policies and outstanding customer experiences.

The role emphasizes people leadership, data-driven decision making, and scalable operations. Remote within the US with competitive base pay and growth opportunities.