Remote Unit Manager – Retirement Ops & Coaching

Symetra Financial Corporation; United States; Remote; USD 66,000 - 110,000; Full time

Benefits offered by this job

Flexible work arrangement

401(k) with company matching up to 6%

Paid time off and holidays

Company matching charitable donations

Job summary

Symetra Financial Corporation in the United States is seeking a Unit Manager for Retirement New Business, remote-first. You will lead a team, coach, and develop staff while balancing daily operations and project initiatives.

Responsibilities include ensuring SLAs, resolving escalated issues, and driving process improvements. The role requires people leadership, strong communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• 3+ years of experience in operations, financial services, insurance, or a related field.
• College degree or equivalent combination of education and experience.
• Proven ability to lead, coach, and develop employees or project teams.
• Strong problem-solving, decision-making, and organizational skills.
• Ability to manage multiple priorities and adapt in a fast-paced environment.
• Excellent communication and relationship-building skills.
• Strong customer focus with experience handling escalated issues and driving resolution.
• Demonstrated ability to improve processes and drive operational efficiency.

Responsibilities

• Lead, coach, and develop a team to achieve performance, quality, and service goals.
• Manage daily operations, workflow, and staffing to ensure SLAs are met.
• Handle escalated customer and partner issues while driving timely resolution.
• Set team goals, communicate business priorities, and foster engagement and accountability.
• Build subject matter expertise and provide guidance on processes, policies, and procedures.
• Identify and implement process improvements that enhance operational efficiency.

Skills

Leadership

People management

Communication

Customer service

Education

College degree or equivalent combination of education and experience

Job description

Symetra Financial Corporation in the United States is seeking a Unit Manager for Retirement New Business, remote-first. You will lead a team, coach, and develop staff while balancing daily operations and project initiatives.

Responsibilities include ensuring SLAs, resolving escalated issues, and driving process improvements. The role requires people leadership, strong communication, and the ability to manage multiple priorities in a fast-paced environment.