Remote Uninsured Claims Recovery Specialist

Strala; Oregon; Hybrid; USD 45,000 - 60,000; Full time

Job summary

Strala is seeking a Recovery Specialist to manage uninsured and contractual recovery claims, including motor vehicle accidents and unreturned rental vehicles arising from rental agreements. You’ll investigate the basis for recovery, review supporting documents, and work directly with responsible parties to resolve outstanding obligations.

This role requires strong negotiation skills, sound judgment, and a respectful, practical approach to difficult conversations.

Qualifications

• Experience in insurance claims, recoveries, subrogation, or related negotiation roles.
• Strong communication skills and the ability to handle sensitive or difficult conversations calmly.
• Ability to review documents, calculate balances, and record decisions with precision.

Responsibilities

• Manage uninsured and contractual recovery files, including accidents and unreturned rental vehicles, from initial review through resolution.
• Review claim documents, rental agreements, vehicle return records, liability information, and loss amounts to establish a clear basis for recovery.
• Locate and contact responsible parties, explain outstanding obligations, and address questions or disputes professionally.
• Negotiate settlements and payment arrangements within your authority, considering individual circumstances and ability to pay.
• Monitor payment plans, follow up on missed payments, and determine appropriate next steps.
• Identify files requiring further investigation, management review, or referral to approved collection or legal partners.
• Maintain accurate records of communications, negotiations, payments, and decisions.
• Work closely with claims handlers, rental operations, and recovery teammates to confirm vehicle status, resolve missing information, and move files forward.
• Meet recovery, service, quality, and productivity goals while following company policies and applicable requirements.
• Share ideas that improve recovery processes and the experience of people interacting with our team.

Skills

Insurance claims

Recoveries

Subrogation

Negotiation

Communication

Organization

Tools

Claims systems

Spreadsheets

Digital communication tools

Job description

Strala is seeking a Recovery Specialist to manage uninsured and contractual recovery claims, including motor vehicle accidents and unreturned rental vehicles arising from rental agreements. You’ll investigate the basis for recovery, review supporting documents, and work directly with responsible parties to resolve outstanding obligations.

This role requires strong negotiation skills, sound judgment, and a respectful, practical approach to difficult conversations.