Remote Underwriting Case Manager - Streamline Applications

Mutual of Omaha Insurance Co.; United States; Remote; USD 29,000 - 34,000; Full time

Benefits offered by this job

401(k) plan with company match

Paid vacation

Paid holidays

Job summary

Mutual of Omaha Insurance Co. is seeking a remote Case Manager to support producers and underwriting staff. You will guide applications from submission to finalization, gather requirements, manage service expectations, and coordinate with internal and external partners.

You’ll review applications for accuracy, handle premium processing, and prioritize multiple tasks to keep workflows moving smoothly for customers. Strong communication and teamwork are essential.

Qualifications

• Experience in customer service or case-based work handling multiple items.
• Ability to collaborate with partners to find timely solutions.
• Strong communication with internal/external stakeholders.

Responsibilities

• Deliver an exceptional customer service experience by providing product/process support and demonstrating high responsiveness and follow-up on commitments.
• Thoroughly review and verify the accuracy and completeness of applications, including premium handling, for a specific product and its related function.
• Handle and prioritize multiple concurrent tasks, working under pressure and meeting deadline requirements. Take ownership of the case management process, facilitating the workflow of complex cases seamlessly for the customer.
• Understand and gather the requirements needed for applications, demonstrating strong attention to detail and seeking direct supervision when necessary.
• Uses a variety of systems and tools to support assigned product and its related function.

Skills

Customer service

Case management

Relationship building

Multitasking

Attention to detail

Communication

Job description

Mutual of Omaha Insurance Co. is seeking a remote Case Manager to support producers and underwriting staff. You will guide applications from submission to finalization, gather requirements, manage service expectations, and coordinate with internal and external partners.

You’ll review applications for accuracy, handle premium processing, and prioritize multiple tasks to keep workflows moving smoothly for customers. Strong communication and teamwork are essential.