Remote UM Admin Coordinator, Behavioral Health

Santa Barbara Cottage Hospital; United States; Remote; USD 40,000 - 52,000; Full time

Job summary

Humana is seeking a UM Administration Coordinator to support utilization management administration. The role handles basic administrative tasks, clerical duties, and customer support on semi-routine assignments, ensuring compliance with policies.

Responsibilities include handling inbound/outbound provider calls, documenting information to medical records, and preparing authorization requests for clinical review, while maintaining high customer service standards in a remote work setting.

Qualifications

• Minimum 1 year administrative experience in healthcare field.
• Excellent verbal and written communication skills
• Working knowledge of MS Office including Word, Excel, and Outlook in a Windows based environment and ability to troubleshoot and resolve basic technical difficulties in a remote environment.

Responsibilities

• Complete inbound and outbound provider calls to answer UM related questions and prepare authorization request for clinical review
• Document calls and attach clinical information to the member’s medical record
• Create and send out written correspondence
• Ability to multitask and prioritize
• Collaborate with multipleroles/departments/providers/teammembers

Skills

Administrative experience

Verbal communication

Written communication

Tools

MS Office

Job description

Humana is seeking a UM Administration Coordinator to support utilization management administration. The role handles basic administrative tasks, clerical duties, and customer support on semi-routine assignments, ensuring compliance with policies.

Responsibilities include handling inbound/outbound provider calls, documenting information to medical records, and preparing authorization requests for clinical review, while maintaining high customer service standards in a remote work setting.