Remote UKG Pro Advisor: HRIS & Optimization Lead

Align HCM; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Remote work flexibility

Job summary

Align HCM is seeking a SmartCare Advisor to serve as a strategic post-go-live partner for clients using UKG Pro. You will optimize systems, advise on HR/payroll processes, and deliver ongoing support that translates configuration into business value.

This remote, client-facing role requires deep UKG Pro knowledge, strong communication, and the ability to manage multiple client engagements. You will drive system optimization, run regular touchpoints, and share insights with internal teams to

Qualifications

• 3+ years hands-on UKG Pro experience (Payroll & People)
• Experience in consulting, implementation, configuration or support roles
• Strong knowledge of HR/payroll processes and testing methodologies
• Proven ability to manage multiple clients or priorities in a fast-paced environment
• Excellent client-facing communication skills

Responsibilities

• Serve as post-implementation partner for assigned clients
• Lead regular client touchpoints to review performance and optimization opportunities
• Build client relationships and drive customer satisfaction
• Facilitate discussions on HR/payroll best practices and system utilization
• Perform configuration updates and enhancements within UKG Pro modules
• Analyze system performance and recommend improvements
• Support open enrollment and life events processes within benefits
• Create documentation and client-facing materials
• Provide knowledge transfer to internal teams and clients
• Act as SME for UKG Pro Payroll & HR
• Deliver general reporting and optimize workflows
• Monitor compliance and flag regulatory risks

Skills

Client-facing communication

Consulting experience

Analytical problem solving

Project management

Tools

UKG Pro (Payroll & People)

Job description

Align HCM is seeking a SmartCare Advisor to serve as a strategic post-go-live partner for clients using UKG Pro. You will optimize systems, advise on HR/payroll processes, and deliver ongoing support that translates configuration into business value.

This remote, client-facing role requires deep UKG Pro knowledge, strong communication, and the ability to manage multiple client engagements. You will drive system optimization, run regular touchpoints, and share insights with internal teams to