Remote UK Client Success Lead — AI & Data-Driven Growth

RGH Group; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

RGH Group is seeking a Client Success Manager to own a portfolio of key retail accounts. You’ll be the main point of contact for clients, ensuring goals are met, and growing each account, while mentoring junior colleagues.

This fully remote role is data-driven, using AI to analyse performance, back recommendations with source data, and communicate ROI to stakeholders across the business.

Qualifications

• Analytical mindset with comfort using performance data, spreadsheets, and dashboards.
• Experience with AI tools and ability to validate outputs against source data.
• Proven client relationship management, ideally in ecommerce or ad-tech.
• Excellent written and verbal communication, including presenting to senior stakeholders.
• Commercial awareness with experience handling renewals and expansions.
• Strong organisation with ability to coach junior colleagues.

Responsibilities

• Build relationships with clients at all levels, from day-to-day contacts to senior stakeholders.
• Own retention and reactivation across your portfolio, spotting disengagement early.
• Identify upsell opportunities and build the business case for them.
• Lead renewal conversations, framing performance in terms of ROI.
• Run and interpret structured tests, turning data into evidence-based recommendations.
• Use AI tools to analyse performance, prepare reports, and spot patterns against source data.
• Manage, coach, and develop junior team members with regular progress conversations.
• Feed client insights back to product and sales teams.

Skills

Analytical mindset

AI tools experience

Client relationship management

Communication skills

Commercial awareness

Team coaching / mentoring

Job description

RGH Group is seeking a Client Success Manager to own a portfolio of key retail accounts. You’ll be the main point of contact for clients, ensuring goals are met, and growing each account, while mentoring junior colleagues.

This fully remote role is data-driven, using AI to analyse performance, back recommendations with source data, and communicate ROI to stakeholders across the business.