Remote UCaaS Channel Manager: AI-Driven Partnerships

Vitel Global Communications; SOUTH PLAINFIELD (NJ); Remote; USD 150,000 - 200,000; Full time

Benefits offered by this job

Medical, Dental, Vision, LTD, STD,Life

PTO

Opportunity for Advancement

Job summary

Vitel Global Communications is seeking an UCaaS Channel Account Manager to recruit and manage channel partners, including VARs, MSPs, MSSPs, and System Integrators. The role includes travel for tradeshows, customer visits, and partner meetings, with a preference for the Dallas market.

You will learn current and developing UCaaS/AI products, become a trusted advisor for recruited partners, combining sales, consulting, and customer success to modernize client communications infrastructure.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or related field.
• 2-5 years of experience in sales, account management, or customer-facing roles.
• Strong existing relationships with VARs/MSPs/MSSPs/System Integrators.
• Strong communication and interpersonal skills.
• Basic understanding of UCaaS/CCaaS or cloud technology.

Responsibilities

• Recruit and maintain relationships with assigned channel partners.
• Serve as the primary point of contact for partner inquiries and support.
• Train partners on UCaaS & AI enabled products, pricing, and competitive positioning.
• Assist partners with sales strategies, demos, and proposals.
• Work with partners to identify, qualify, and progress sales opportunities.
• Help drive partner-generated pipeline and revenue growth.
• Collaborate with internal teams (sales engineers, marketing, operations).
• Support quoting, pricing, and contract processes.
• Monitor partner performance and pipeline activity.
• Stay informed on UCaaS trends, competitors, and industry developments.

Skills

Relationship building

Sales and negotiation fundamentals

Presentation and training skills

Problem-solving/Solution Selling

Time management

Education

Bachelor's degree

Tools

Hubspot

Job description

Vitel Global Communications is seeking an UCaaS Channel Account Manager to recruit and manage channel partners, including VARs, MSPs, MSSPs, and System Integrators. The role includes travel for tradeshows, customer visits, and partner meetings, with a preference for the Dallas market.

You will learn current and developing UCaaS/AI products, become a trusted advisor for recruited partners, combining sales, consulting, and customer success to modernize client communications infrastructure.