Remote UC & Contact Center Implementation Engineer

Cerium Networks; United States; Remote; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Life and AD&D insurance

Paid time off and holidays

401(k) with employer matching 4%

Wellness program up to $500

Job summary

Cerium Networks is seeking an Implementation Engineer to deploy and maintain Unified Communications Solutions. This fully remote, full-time role partners with Solution Architects and Project Managers to implement net-new solutions, perform upgrades, and troubleshoot customer issues to ensure successful outcomes.

The ideal candidate has deep hands-on experience with Avaya Aura, Direct Routing for Microsoft Teams, and related UC platforms, plus a willingness to travel for customer meetings and

Qualifications

• 5+ years of experience managing enterprise voice systems.
• Expertise in the Avaya Aura suite (CM, AES, SMGR, SM, Client, Messaging) and upgrades.
• Hands-on experience with Session Border Controllers.
• Strong understanding of Microsoft Teams Calling with Direct Routing.
• Experience with Genesys Cloud and Genesys Engage platforms.
• Familiarity with Carrier Voice Network Management.
• Willingness to support on-call rotation, including after-hours and weekends.
• Strong written and verbal communication skills for proposals, scopes of work, RFP/RFI responses, design summaries, workshops, and internal enablement.
• Strong analytical, collaboration, problem-solving, prioritization, and follow-through skills.
• Willingness to travel.

Responsibilities

• Install, upgrade and troubleshoot the Avaya Aura suite of products (CM, AES, SMGR, SM, Client, Messaging).
• Perform assessments of existing customer systems and provide feedback on migrations or upgrade level of effort.
• Integrate Avaya Aura with Call Center solutions, as needed.
• Configure SIP circuits between Aura and SBCs such as AudioCodes.
• Support Microsoft Teams Calling using Direct Routing.
• Oversee Carrier Voice Network Management and third-party connectivity.
• Perform infrastructure patching and maintenance activities to ensure a secure and stable telephony environment.
• Configure E911 as required for FCC compliance.
• Collaborate with the managed services team to support complex customer issues and P1 tickets

Skills

Enterprise voice systems

Avaya Aura management

Direct Routing (Microsoft Teams)

SIP concepts

On-call rotation

Tools

Avaya Aura suite tools

AudioCodes SBCs

Microsoft Teams Calling

Job description

Cerium Networks is seeking an Implementation Engineer to deploy and maintain Unified Communications Solutions. This fully remote, full-time role partners with Solution Architects and Project Managers to implement net-new solutions, perform upgrades, and troubleshoot customer issues to ensure successful outcomes.

The ideal candidate has deep hands-on experience with Avaya Aura, Direct Routing for Microsoft Teams, and related UC platforms, plus a willingness to travel for customer meetings and