Remote Technical Project Engineer — CCaaS/UCaaS Deployments

Hireframe; United States; Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Permanent remote work flexibility

Paid Time Off

Health Maintenance Organization coverage

Annual performance bonuses

Dedicated coaches for support

Job summary

A communication technology company is seeking a Technical Project Engineer to lead the implementation of customer communication platforms. You will manage full-cycle onboarding projects, support technical integrations, and ensure seamless go-live experiences. Ideal candidates possess experience with CCaaS/UCaaS platforms like Zoom and Genesys, as well as strong problem-solving and communication skills. The position offers permanent remote work flexibility and opportunities for professional growth.

Qualifications

• Experience with CCaaS and/or UCaaS platforms.
• Strong understanding of system configuration and call flow design.
• Background in technical consulting or implementation engineering.

Responsibilities

• Lead implementation projects from kickoff to go-live.
• Manage client implementations and scoping sessions.
• Create and maintain technical documentation.

Skills

Problem-solving mindset

Systems-thinking

Technical issue troubleshooting

Strong communication skills

Customer-focused approach

Tools

Zoom

Genesys

Five9

Dialpad

Job description

A communication technology company is seeking a Technical Project Engineer to lead the implementation of customer communication platforms. You will manage full-cycle onboarding projects, support technical integrations, and ensure seamless go-live experiences. Ideal candidates possess experience with CCaaS/UCaaS platforms like Zoom and Genesys, as well as strong problem-solving and communication skills. The position offers permanent remote work flexibility and opportunities for professional growth.