Remote Trust & Safety Operations Contractor II

Spectraforce Technologies; New York (NY); On-site; USD 55,000 - 96,000; Part time

Job summary

Spectraforce Technologies seeks a Trust & Safety Contractor II to support an Intellectual Property Operations team within Business Integrity Operations. The contractor will process operational queues, handle escalations, investigate complex cases, and perform root cause analysis.

The ideal candidate has 2+ years in Trust & Safety or related fields and can follow SOPs while applying sound judgment. This fully remote role requires a New York location and a Bachelor's degree, with ASAP start and a

Qualifications

• 2+ years of experience in Trust & Safety, content operations, IP enforcement, or a similar operational program management environment.
• Bachelor's degree in a related field is required.
• Strong written and verbal communication and documentation skills.
• Ability to follow SOPs precisely while applying sound judgment.

Responsibilities

• Process IP operations queues in accordance with SOPs and policy guidelines.
• Investigate IP infringement cases and ensure appropriate enforcement actions.
• Handle escalations by triaging, investigating, and routing complex cases to stakeholders.
• Perform root cause analysis on errors, trends, and process breakdowns.
• Document investigation findings and recommend corrective actions.
• Collaborate with FTE counterparts and cross-functional teams for consistent enforcement outcomes.
• Maintain accurate case documentation and contribute to quality assurance reviews.
• Identify process gaps, SOP ambiguities, and operational inefficiencies.
• Support continuous improvement initiatives and help develop improved processes.
• Work effectively in queue-based environments with shifting priorities and high volumes.

Skills

Communication skills

Attention to detail

Investigations

Root Cause Analysis

Education

Bachelor's degree

Job description

Spectraforce Technologies seeks a Trust & Safety Contractor II to support an Intellectual Property Operations team within Business Integrity Operations. The contractor will process operational queues, handle escalations, investigate complex cases, and perform root cause analysis.

The ideal candidate has 2+ years in Trust & Safety or related fields and can follow SOPs while applying sound judgment. This fully remote role requires a New York location and a Bachelor's degree, with ASAP start and a