Trust & Safety Investigator — Remote-Eligible

ZipRecruiter; Phoenix (AZ); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Exceptional benefits package

Flexible Vacation & Paid Time Off

Employer-matched 401(k) plan

Job summary

ZipRecruiter is a leading online employment marketplace. As a Trust & Safety Associate, you are on the front lines of protecting our users. You'll verify employers and review job ads to prevent fraud, safeguarding millions of job seekers and maintaining platform integrity.

The role operates in a hybrid environment with many US-based positions offering remote work. The target start date is 9/14/2026 and in-office training is required in Phoenix, AZ.

Qualifications

• High school diploma or GED.
• 1-2 years in customer service, support, or client-facing role.
• Ability to attend mandatory in-office training sessions in Phoenix, AZ.
• 1-2 years of experience in fraud detection, compliance, content moderation, or similar Trust & Safety role.
• Detail-oriented with strong investigative and problem-solving skills.
• Excellent time management and organizational skills.
• Collaborative mindset with a commitment to team success.

Responsibilities

• Protect Our Users: Investigate potential fraud, account takeovers, and policy violations to maintain a safe and reliable platform.
• Verify and Validate: Proactively connect with new employers via phone (inbound and outbound) and email to verify their accounts, ensuring a high-quality experience from the start.
• Uphold Quality Standards: Meticulously review job advertisements to ensure they comply with our guidelines and protect the integrity of the job seeker experience.
• Stay Ahead of Threats: Analyze and identify emerging scam trends, collaborating with the team to adapt and evolve our prevention strategies.
• Drive Improvement: Help refine and optimize our safety protocols and validation procedures, making our team more effective and efficient.
• Serve as an Expert: Provide interdepartmental support on account validation and act as a point of contact for user-reported concerns, handling sensitive issues with empathy and professionalism.

Skills

Attention to detail

Investigation skills

Fraud awareness

Communication skills

Time management

Team collaboration

Education

High school diploma or GED

Tools

MS Office Suite

Google Workspace

Job description

ZipRecruiter is a leading online employment marketplace. As a Trust & Safety Associate, you are on the front lines of protecting our users. You'll verify employers and review job ads to prevent fraud, safeguarding millions of job seekers and maintaining platform integrity.

The role operates in a hybrid environment with many US-based positions offering remote work. The target start date is 9/14/2026 and in-office training is required in Phoenix, AZ.