Integrity Operations Specialist – Trust & Safety

Aditi Consulting; California (MO); On-site; USD 48,000 - 51,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision

HSA

Paid time off

Bereavement leave

401(k) match

Life insurance

Disability insurance

Commuter benefits

Dependent care FSA

Travel reimbursement

Bonus opportunity

Sick leave

Phone reimbursement

Job summary

Aditi Consulting is seeking contingent workers to support the IP Ops team within the Business Integrity Operations Program Management. This CW will work alongside FTEs to process operational queues, follow SOPs, handle escalations, and perform RCA on emerging issues.

The ideal candidate has 2+ years in trust & safety, content operations, or integrity program support, with a proven ability to follow processes and exercise sound judgment on edge cases.

Qualifications

• 2+ years of experience in trust & safety operations, content moderation, integrity/IP enforcement, or a comparable operational program management role
• Demonstrated ability to follow SOPs precisely while exercising judgment on nuanced or ambiguous cases
• Experience with escalation handling, root cause analysis, and operational reporting
• Strong written communication skills and attention to detail
• Comfortable working in fast-paced, queue-based environments with shifting priorities

Responsibilities

• Process IP operations queues in accordance with documented SOPs and policy guidelines
• Handle escalations by triaging, investigating, and routing complex cases to appropriate stakeholders
• Perform root cause analysis (RCA) on errors, trends, and process breakdowns; document findings and recommend corrective actions
• Collaborate with FTE counterparts and cross-functional partners to ensure consistent enforcement outcomes
• Maintain accurate case documentation and contribute to quality assurance reviews
• Flag process gaps or SOP ambiguities and support continuous improvement initiatives

Skills

Trust & safety operations

Content moderation

Operational program management

SOP adherence

Escalation handling

Job description

Aditi Consulting is seeking contingent workers to support the IP Ops team within the Business Integrity Operations Program Management. This CW will work alongside FTEs to process operational queues, follow SOPs, handle escalations, and perform RCA on emerging issues.

The ideal candidate has 2+ years in trust & safety, content operations, or integrity program support, with a proven ability to follow processes and exercise sound judgment on edge cases.