Remote TRICARE Customer Care Specialist

TriWest Healthcare Alliance Corp.; Phoenix (AZ); Remote; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental and Vision Coverage

Paid time off

401(k) Retirement Savings Plan (with  

Short-term and long-term disability, {

Job summary

TriWest Healthcare Alliance is seeking a remote Call Center Customer Service Representative to support DoD populations nationwide. You will respond to inquiries via phone, chat, email, and other written channels, assisting with enrollment, claims, referrals, and authorizations.

Ideal candidates have a high school diploma, U.S. citizenship, and at least two years of customer service experience, with excellent verbal and written communication.

Qualifications

• High School diploma or GED is required.
• U.S. Citizenship is required.
• Must be able to obtain a favorable DoD background investigation.
• At least two years of professional work experience in a customer service environment.
• Excellent verbal and writing skills.
• Technology literate and able to navigate multiple screens and browsers while working remotely.

Responsibilities

• Answer health care inquiries and provide resolutions to TRICARE beneficiaries and providers by phone, chat, email, or other written correspondence.
• Own customer issues and resolve them on first contact when possible using available tools.
• Meet department productivity and attendance metrics and adhere to published schedules.
• Document customer interactions in a CRM system.
• Participate in ongoing training to stay proficient in resolving inquiries.
• Maintain regular and consistent attendance.

Skills

Customer service

Verbal communication

Written communication

Remote work

Technology literacy

Education

High School diploma or GED

Tools

CRM system

Job description

TriWest Healthcare Alliance is seeking a remote Call Center Customer Service Representative to support DoD populations nationwide. You will respond to inquiries via phone, chat, email, and other written channels, assisting with enrollment, claims, referrals, and authorizations.

Ideal candidates have a high school diploma, U.S. citizenship, and at least two years of customer service experience, with excellent verbal and written communication.