TRICARE Care Support Specialist

TriWest Healthcare Alliance Corp.; San Antonio (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Paid time off

401(k) plan

Disability insurance

Tuition reimbursement

Volunteer time

Job summary

TriWest Healthcare Alliance Corp. is seeking an on-site Customer Service Representative in San Antonio, TX. You will handle health care inquiries from TRICARE beneficiaries and providers via calls, chat, email, or other written forms, delivering accurate resolutions with courtesy and care.

The role requires DoD background clearance, U.S. citizenship, and at least two years in customer service, plus strong written and verbal communication skills and the ability to work across multiple systems in

Qualifications

• High School diploma or GED.
• U.S. Citizenship.
• Must be able to receive a favorable Interim and adjudicated final DoD background investigation.
• At least two years of professional work experience in a customer service environment.
• Excellent verbal and writing skills.
• Technology literate and experienced in navigating multiple screens or web browsers at one time and proven ability to work independently in a remote work environment.

Responsibilities

• Answer health care inquiries and provide resolutions to TRICARE beneficiaries & providers by phone, chat, email or other written correspondence.
• Own issues and resolve customer inquiries at first contact using sound judgment and available tools.
• Meet department productivity and attendance requirements and adhere to published schedules.
• Document customer interactions in a CRM system.
• Participate in ongoing training to achieve full proficiency in resolving inquiries.
• Maintain regular and consistent attendance.

Skills

Customer service

Verbal communication

Written communication

Multi-system navigation

Remote work ability

Education

U.S. Citizenship

High School diploma or GED

Tools

CRM system

Microsoft Word

Outlook

TriWest Intranet

Job description

TriWest Healthcare Alliance Corp. is seeking an on-site Customer Service Representative in San Antonio, TX. You will handle health care inquiries from TRICARE beneficiaries and providers via calls, chat, email, or other written forms, delivering accurate resolutions with courtesy and care.

The role requires DoD background clearance, U.S. citizenship, and at least two years in customer service, plus strong written and verbal communication skills and the ability to work across multiple systems in