Remote TRICARE Customer Support Specialist

Strategic Resilience Group; Virginia; Hybrid; USD 32,000 - 60,000; Full time

Job summary

Strategic Resilience Group seeks a dedicated customer service professional to accurately answer TRICARE inquiries for beneficiaries and providers by phone, chat, email, or other written correspondence. You will own issues, document interactions in a CRM, meet productivity metrics, and participate in ongoing training to resolve inquiries with professionalism and discretion from a remote home-based setup.

Strong communication, multi-tasking, and adherence to DoD standards are essential for success

Qualifications

• Excellent verbal, interpersonal, and written communication skills.
• Detail-oriented with strong organizational and time-management skills.
• Ability to work under pressure and calmly handle difficult calls.
• Must be able to work from a quiet, distraction-free home environment.

Responsibilities

• Accurately and professionally answer health care inquiries and provide resolutions.
• Take ownership of issues and resolve on initial contact when possible.
• Document customer interactions in a CRM system.
• Meet productivity and attendance metrics and adhere to schedule.
• Participate in ongoing training to become proficient in resolving inquiries.

Skills

Customer service

Active listening

Verbal communication

Written communication

Attention to detail

Time management

Multitasking

CRM software

Phone handling

Remote work

Education

High School diploma

Tools

CRM system

Job description

Strategic Resilience Group seeks a dedicated customer service professional to accurately answer TRICARE inquiries for beneficiaries and providers by phone, chat, email, or other written correspondence. You will own issues, document interactions in a CRM, meet productivity metrics, and participate in ongoing training to resolve inquiries with professionalism and discretion from a remote home-based setup.

Strong communication, multi-tasking, and adherence to DoD standards are essential for success