Remote TRICARE Healthcare Support Specialist

Strategic Resilience Group; North Carolina; Hybrid; USD 36,000 - 56,000; Full time

Job summary

Strategic Resilience Group seeks a Customer Support Specialist to accurately respond to TRICARE beneficiary and provider inquiries via phone, chat, email, or other written correspondence. You will own issues, use good judgement, and resolve inquiries in a timely manner.

The role requires at least two years in customer service, a high school diploma or GED, and the ability to work from a quiet home office with reliable high-speed internet.

Qualifications

• High School diploma or GED.
• Able to pass Interim and final DoD background investigation.
• At least two years of professional work experience in a customer service environment.
• Must have reliable high-speed internet (no Wi-Fi).
• Ability to work from a quiet, distraction-free home office.
• Ability to work under pressure and handle difficult calls.
• Detail-oriented with strong organizational and time-management skills.

Responsibilities

• Accurately answer health care inquiries for TRICARE beneficiaries & providers via phone, chat, email, or written correspondence.
• Take ownership of issues and resolve inquiries on first contact using available tools.
• Meet department productivity and attendance metrics and adhere to published schedules.
• Document customer interactions and cases in a CRM system.
• Participate in ongoing training to become proficient at resolving inquiries.
• Maintain confidentiality and privacy of caller information.
• Organize and prioritize multiple tasks while managing a workload.

Skills

Verbal communication

Written communication

Interpersonal skills

Time management

Organizational skills

Phone handling

Education

High School diploma or GED

Tools

CRM software

MFA compliance

Ergonomic home office setup

Job description

Strategic Resilience Group seeks a Customer Support Specialist to accurately respond to TRICARE beneficiary and provider inquiries via phone, chat, email, or other written correspondence. You will own issues, use good judgement, and resolve inquiries in a timely manner.

The role requires at least two years in customer service, a high school diploma or GED, and the ability to work from a quiet home office with reliable high-speed internet.