Frontline TRICARE Customer Support Specialist - Onsite

TriWest Healthcare Alliance; San Antonio (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental and Vision Coverage

Paid time off

401(k) Retirement Savings Plan (with 4

matching)

Short-term and long-term disability

Tuition reimbursement

Paid volunteer time

Job summary

TriWest Healthcare Alliance in San Antonio, TX, is seeking an onsite Customer Service Specialist to support DoD beneficiaries and providers. You will handle inbound calls, chat, email, and other written inquiries about enrollment, claims, referrals, authorizations, and appointments.

The role requires US citizenship, DoD background clearance, and at least two years of customer service experience. You must be tech-savvy, able to work across multiple screens, and communicate clearly in a fast-paced

Qualifications

• Must have a high school diploma or GED.
• U.S. Citizenship is required to meet contract requirements.
• Two years of professional work experience in a customer service environment.

Responsibilities

• Answer health care inquiries via phone, chat, email or other written communication and provide resolutions.
• Take ownership of issues and resolve customer concerns on first contact when possible.
• Meet productivity and attendance targets and adhere to the published schedule.

Skills

Customer service

Communication

Multitasking

Computer literacy

Education

High School diploma or GED

U.S. Citizenship

Tools

None

Job description

TriWest Healthcare Alliance in San Antonio, TX, is seeking an onsite Customer Service Specialist to support DoD beneficiaries and providers. You will handle inbound calls, chat, email, and other written inquiries about enrollment, claims, referrals, authorizations, and appointments.

The role requires US citizenship, DoD background clearance, and at least two years of customer service experience. You must be tech-savvy, able to work across multiple screens, and communicate clearly in a fast-paced